Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susy Cuevas

Paramount,CA

Summary

A results-driven and detail-oriented administrative professional with over 10 years of experience supporting HR functions and administrative operations in dynamic, fast-paced environments. Proven ability to analyze data, interpret policies, and manage multiple priorities with accuracy and efficiency. Well-versed in managing end-to-end recruitment processes, onboarding, compliance, and employee relations, with a strong commitment to confidentiality and delivering high-quality service in support of organizational goals. Adept at working within public sector environments and fostering cross-departmental collaboration to ensure alignment with regulatory and procedural standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Secretary III

GGUSD - Office of Personnel Services
07.2023 - Current
  • Relieve directors of administrative burdens by compiling data, developing databases, and generating reports.
  • Manage budgets, communicate policies, and exercise independent judgment in departmental operations.
  • Oversee two administrative assistants, ensuring efficient task completion and adherence to protocols.
  • Screen visitors, manage phone calls, and route inquiries to appropriate personnel.
  • Independently draft and answer routine correspondence and coordinate meetings.
  • Compile and summarize information for departmental reports, supporting director's decision-making.

Administrative Assistant

NDS - Next Day Delivery Service
03.2020 - 07.2023
  • Provided comprehensive administrative support to the President and Vice President.
  • Drafted, edited, distributed correspondence, and managed contracts with clients.
  • Generated daily reports detailing customer charges and costs.
  • Managed multiple phone lines, answering over 30 calls daily while handling project tasks.
  • Performed daily data entry for customer billing and generated end-of-month reports.
  • Demonstrated strong multitasking skills, working independently and collaboratively.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Operations Support Coordinator

Online Trading Academy
10.2019 - 02.2020
  • Supported project management for Training & Development and Product Solutions departments.
  • Managed student and employee registrations within internal databases.
  • Maintained and updated content on blogs, calendars, and shared network drives.
  • Assisted with conference and training preparations and activities.
  • Contributed to the creation and editing of new eBook content.
  • Provided support for accounting and invoice processing.

Administrative Assistant

Medcessity Inc.
05.2017 - 10.2019
  • Facilitated seamless communication between patients, therapists, and insurance providers.
  • Managed patient check-in/out, scheduling appointments, and maintaining accurate medical records.
  • Team Collaboration: Effectively collaborated with multidisciplinary teams to ensure optimal patient care.
  • Accurately entered and maintained confidential patient information in the Medcessity database.
  • Managed complex schedules and calendars for up to 10 therapists.
  • Assisted with filing, billing, and reviewing patient information to improve accuracy.

Assessment Assistant

CSU Chancellor’s Office
05.2016 - 03.2017
  • Planned and executed system-wide conferences for over 15 student programs.
  • Collaborated with 23 CSU campuses to collect and analyze data for program evaluation.
  • Built and maintained strong relationships with student program leaders.
  • Contributed to the development of a systemic rubric for evaluating student success.
  • Maintained website and publication presence, including monthly blog posts.
  • Performed general administrative and secretarial tasks.

Student Assistant

CSU Chancellor’s Office
06.2013 - 05.2016
  • Provided comprehensive administrative support to the Student Engagement department.
  • Managed schedules, calendars, and coordinated daily meetings.
  • Processed purchase orders, requisitions, and travel expense reimbursements.
  • Assisted with planning and coordinating special events and activities.

Education

BA - Communication Studies, Minor in Marketing

California State University, Long Beach
06.2016

Skills

  • Employee Relations and Communication
  • Policy Interpretation and Compliance
  • HR Systems and Software Proficiency
  • Project Management and Coordination
  • Customer Service and Staff Support
  • Advanced Microsoft Office Suite and Google Workspace

Certification

  • iCEV Business Office Technology Certification (December 2024)
  • iCEV Professional Communications Certification (June 2025)

Timeline

Secretary III

GGUSD - Office of Personnel Services
07.2023 - Current

Administrative Assistant

NDS - Next Day Delivery Service
03.2020 - 07.2023

Operations Support Coordinator

Online Trading Academy
10.2019 - 02.2020

Administrative Assistant

Medcessity Inc.
05.2017 - 10.2019

Assessment Assistant

CSU Chancellor’s Office
05.2016 - 03.2017

Student Assistant

CSU Chancellor’s Office
06.2013 - 05.2016

BA - Communication Studies, Minor in Marketing

California State University, Long Beach

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