Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SUSUNG LEE

Calgary,AB

Summary

Customer service professional with 7 years of experience in the food industry. Skilled in delivering excellent customer service, managing high pressure situations and ensuring a positive experience. Ready to bring strong communication and multitasking abilities to a customer service role.

Overview

7
7
years of professional experience

Work History

Kitchen Assistant

Onsen (Japanese Rice Bowl Restaurant)
09.2024 - 01.2025
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Supported chefs by preparing ingredients and handling basic kitchen tasks.
  • Arranged tempura on rice bowls to ensure an appealing presentation.


Kitchen Assistant

Mexican Live Grill
09.2023 - 12.2023
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Barista

Mega Coffee
06.2023 - 09.2023
  • Opened the store daily, setting up equipment and preparing ingredients for operation.
  • Brewed coffee, prepared drinks, and served customers efficiently during peak morning hours.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Server

Daily Beer
09.2022 - 12.2022
  • Served craft beers and food, providing recommendations based on customer preferences.
  • Checked IDs and ensured responsible alcohol service according to regulations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

K-BBQ Restaurant
11.2017 - 11.2018
  • Served 20+ tables per shift in a fast-paced environment
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted customers by grilling meat at the table and explaining cooking techniques.
  • Provided excellent customer service in a high-volume Korean BBQ restaurant.

Education

Bachelor of Arts - English Language And Literature

Seoul National University of Science And Technolog
Seoul, South Korea
02-2025

Skills

  • Customer service
  • Adaptability
  • Multitasking
  • Positive Mind

Languages

Korean
Native or Bilingual
English
Limited Working

Timeline

Kitchen Assistant

Onsen (Japanese Rice Bowl Restaurant)
09.2024 - 01.2025

Kitchen Assistant

Mexican Live Grill
09.2023 - 12.2023

Barista

Mega Coffee
06.2023 - 09.2023

Server

Daily Beer
09.2022 - 12.2022

Server

K-BBQ Restaurant
11.2017 - 11.2018

Bachelor of Arts - English Language And Literature

Seoul National University of Science And Technolog
SUSUNG LEE