SUSUNG LEE
Calgary,AB
Summary
Customer service professional with 7 years of experience in the food industry. Skilled in delivering excellent customer service, managing high pressure situations and ensuring a positive experience. Ready to bring strong communication and multitasking abilities to a customer service role.
Overview
7
7
years of professional experience
Work History
Kitchen Assistant
Onsen (Japanese Rice Bowl Restaurant)
09.2024 - 01.2025
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Supported chefs by preparing ingredients and handling basic kitchen tasks.
- Arranged tempura on rice bowls to ensure an appealing presentation.
Kitchen Assistant
Mexican Live Grill
09.2023 - 12.2023
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Made food according to standard recipes with requested changes for customer satisfaction.
Barista
Mega Coffee
06.2023 - 09.2023
- Opened the store daily, setting up equipment and preparing ingredients for operation.
- Brewed coffee, prepared drinks, and served customers efficiently during peak morning hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Server
Daily Beer
09.2022 - 12.2022
- Served craft beers and food, providing recommendations based on customer preferences.
- Checked IDs and ensured responsible alcohol service according to regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
K-BBQ Restaurant
11.2017 - 11.2018
- Served 20+ tables per shift in a fast-paced environment
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted customers by grilling meat at the table and explaining cooking techniques.
- Provided excellent customer service in a high-volume Korean BBQ restaurant.
Education
Bachelor of Arts - English Language And Literature
Seoul National University of Science And Technolog
Seoul, South Korea 02-2025
Skills
- Customer service
- Adaptability
- Multitasking
- Positive Mind
Languages
Korean
Native or Bilingual
English
Limited Working
Timeline
Kitchen Assistant
Onsen (Japanese Rice Bowl Restaurant)
09.2024 - 01.2025
Kitchen Assistant
Mexican Live Grill
09.2023 - 12.2023
Barista
Mega Coffee
06.2023 - 09.2023
Server
Daily Beer
09.2022 - 12.2022
Server
K-BBQ Restaurant
11.2017 - 11.2018
Bachelor of Arts - English Language And Literature
Seoul National University of Science And Technolog
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