Susrutha Duvvi
Kitchener
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Big Bazaar Family Center
05.2022 - 11.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Packaging Operator
Heritage Group
05.2019 - 04.2022
- Packed, weighed and shipped items per customer specifications.
- Enhanced production efficiency by implementing streamlined packaging processes and procedures.
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated tape machines, scales and label printers to package items correctly.
- Organized items on racks, shelves and bins to maintain established order.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Counted and recorded finished and rejected packaged items.
- Reduced waste and improved sustainability through diligent monitoring of packaging materials usage.
- Increased output by optimizing the performance of packaging machinery and equipment.
- Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
- Adhered to food safety regulations when handling perishable items, preventing contamination risks during the packaging process.
- Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
- Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
- Supported a positive work atmosphere by promoting teamwork among colleagues and fostering an environment conducive to learning new skills.
Education
PG Diploma - Mobile Solutions Development
Conestoga College
Kitchener, ON04.2025
Bachelor of Technology (B.Tech) - Computer Science
Andhra University
India05.2022
Skills
- Quality Assurance
- Critical Thinking
- Relationship Building
- Task Prioritization
- Organization and Time Management
- Excellent Communication
Timeline
Customer Service Associate
Big Bazaar Family Center
05.2022 - 11.2023
Packaging Operator
Heritage Group
05.2019 - 04.2022
PG Diploma - Mobile Solutions Development
Conestoga College
Bachelor of Technology (B.Tech) - Computer Science
Andhra University
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