Susmitha Sunilkumar
Prince Rupert,BC
Summary
Experienced Front of House Manager at The Pavilion with a proven track record in promotional planning and guest relations. Led successful inventory management initiatives, improving operational efficiency and service delivery. Recognized for outstanding staff training abilities and development of customer-centric menus, creating a collaborative team environment and elevating the dining experience.
Overview
3
3
years of professional experience
Work History
Restaurant Front of House Manager
The Pavilion
Prince Rupert, BC, Canada
09.2021 - 03.2025
- Company Overview: Dynamic Front of House Manager at The Pavilion, adept in promotional planning and guest relations
- Spearheaded inventory management and enhanced operational efficiency, resulting in improved service delivery
- Excelled in training staff and developing menus that resonated with customer preferences, fostering a collaborative team environment and elevating the dining experience
- Participated in hiring decisions for new front-of-house staff members
- Oversaw inventory management for front-of-house supplies and equipment
- Facilitated communication between kitchen staff, servers, bartenders, and hostesses during busy shifts
- Reviewed and approved billing before guest presentation to verify accuracy and completeness
- Coordinated reservations and special event bookings for guests
- Trained new staff and mentored existing employees to close knowledge and skill gaps
- Assisted in menu development by providing feedback on popular dishes and customer preferences
- Dynamic Front of House Manager at The Pavilion, adept in promotional planning and guest relations
- Spearheaded inventory management and enhanced operational efficiency, resulting in improved service delivery
- Excelled in training staff and developing menus that resonated with customer preferences, fostering a collaborative team environment and elevating the dining experience
Education
Associate of Science Degree -
Coast Moun College
Prince Rupert, BC05.2023
Certified Course on Tally -
CORE INSTITUTE of TECHNOLOGY
Trivandrum, Kerala01.2020
Certified Course on MS Office -
CORE INSTITUTE of TECHNOLOGY
Trivandrum, Kerala07.2019
Diploma in Computer Applications -
Center for Development of Imaging Technology
Trivandrum, Kerala02.2018
High school -
Govt Higher Secondary School Cotton Hill
Trivandrum, Kerala03.2017
Skills
- Customer service
- Front staff and hosting
- Sales Management
- Coaching and Mentoring
- Wine pairing
- Operational efficiency
- Team Leadership
- Inventory and Cash Management
- POS Systems and Bar Operations
- Menu design
- Problem Solving Skills
- Back Office
- Time Management Skills
- Proper Staffing
- Direct Supervision
- Sales management
- Customer feedback analysis
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Full Professional
Timeline
Restaurant Front of House Manager
The Pavilion
09.2021 - 03.2025
Associate of Science Degree -
Coast Moun College
Certified Course on Tally -
CORE INSTITUTE of TECHNOLOGY
Certified Course on MS Office -
CORE INSTITUTE of TECHNOLOGY
Diploma in Computer Applications -
Center for Development of Imaging Technology
High school -
Govt Higher Secondary School Cotton Hill