Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susmita Dumre

Huntsville

Summary

Experienced and dedicated hospitality professional with almost 3 years of progressive roles at Deerhurst Resort, consistently recognized for excellence in room preparation, guest service, and team support. Proven ability to maintain high standards of cleanliness and comfort while adapting to increased responsibilities and leadership expectations. Passionate about enhancing the guest experience through attention to detail, reliability, and a strong commitment to Deerhurst’s service values. Now seeking to grow into a more senior role to further contribute to operational excellence and team success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Housekeeping Manager

Deerhurst Resort
05.2025 - Current
  • Supervised daily operations to ensure cleanliness and hygiene standards were consistently met.
  • Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
  • Implemented safety protocols to ensure a safe working environment for both team and guests.
  • Reviewed and oversaw construction and renovation projects.
  • Prepared reports and schedules with accuracy.
  • Ordered, maintained and distributed supplies and inventory.
  • Evaluated employee performance and developed improvement plans.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Enhanced team productivity by providing ongoing training and support team members.
  • Worked with front desk to respond promptly to all guest requests.

Housekeeping Supervisor

Deerhurst Resort
05.2024 - 04.2025
  • Conduct daily morning meetings to assign tasks, communicate updates, and motivate staff for efficient shift performance.
  • Supervise room attendants and ensure cleaning tasks are completed to guest satisfaction.
  • Investigate guest complaints and resolved issues promptly to increase customer satisfaction and build guest trust.
  • Train and mentor new housekeeping team members on cleaning techniques, safety procedures, and service standards.
  • Handle administrative and office responsibilities, conducted interviews and assist with the hiring process for new housekeeping staff.
  • Help and assist in deep cleaning to ensure high cleanliness standards.
  • Ensure all public spaces are consistently clean, organized, and meet resort standards throughout the day.
  • Monitor room presentation and offer hands-on support to uphold cleanliness and service excellence.


Room Attendant Specialist

Deerhurst Resort
12.2022 - 04.2024
  • Performed deep cleaning and specialized cleaning tasks.
  • Ensured all guest rooms are thoroughly cleaned and properly stocked with amenities, to meet guest expectations.
  • Helped resolve any guest complaints related to room cleanliness or amenities, providing a positive guest experience.
  • Maintained a high level of cleanliness and organization without direct supervision, ensuring rooms meet exceptional standards.

Volunteer

Volunteer Corps Nepal (VCN)
08.2020 - 06.2021
  • Coordinated and managed volunteer activities for community service projects.
  • Approached issues proactively to best meet current and future community needs.
  • Conducted door-to-door campaigns to educate people on COVID-19 symptoms and prevention.
  • Helped track vaccine registration and supported elders or uneducated populations with online forms.
  • Collected daily data on COVID-19 cases, recoveries, and deaths from local health centers.
  • Assisted municipal authorities in updating databases for contact tracing and quarantine tracking.

Education

Undergraduate Diploma - Hospitality

Georgian College
Barrie, Ontario
04.2024

High School - Hotel Management

New Horizon College
07.2019

Skills

  • Decision-making
  • Adaptability and flexibility
  • Organizational skills
  • Problem-solving abilities
  • Leadership skills
  • Attention to detail
  • Time management
  • Effective communication

Certification

  • Smart Serve (Smart Serve Ontario) September 2022
  • WHIMS Training (Georgian College) September 2022
  • Standard First Aid with AED/CPR Level C (Action First Aid) October 2022

Timeline

Assistant Housekeeping Manager

Deerhurst Resort
05.2025 - Current

Housekeeping Supervisor

Deerhurst Resort
05.2024 - 04.2025

Room Attendant Specialist

Deerhurst Resort
12.2022 - 04.2024

Volunteer

Volunteer Corps Nepal (VCN)
08.2020 - 06.2021

High School - Hotel Management

New Horizon College

Undergraduate Diploma - Hospitality

Georgian College

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Susmita Dumre