Susir Acharya
Toronto,Canada
Summary
A position requiring technical skills as an IT Support Technician, Network and System Administrator to Coordinate with Networking and intra-information technology related day to day activity.
Overview
14
14
years of professional experience
Work History
Technical Support Engineer
MyITExperts
09.2021 - 09.2022
- Provided technical support to 90 dental clinics and 25 small organizations daily
- Diagnose and resolve hardware and software issues for clients, ensuring minimum downtime
- Provided remote technical support, addressing user inquiries and problems
- Collaborate with cross-functional teams to resolve complex technical issues and escalate problems as needed
- Perform routine system updates, patches, and maintenance tasks to ensure system reliability and security
- Installation and configuration of computer hardware, and software normally 5-20 per day and network devices (printers and scanners) around 4-5 daily
- Monitoring and maintaining a computer system and networks
- Responding to service issues and request
- Installing, assisting, and troubleshooting dental applications
- Providing technical support in real-time
- Troubleshooting and repairing devices
- Setting devices on workgroup and domain environment
- Testing and deploying devices as per requirements
- Handling around 20 tickets created by clients as per requirement
- Documented all support activities and solutions for future reference and knowledge sharing.
Computer Instructor and Network Administrator
Shree Mahendra Secondary School
06.2016 - 11.2019
- Provided instruction in class to around 160 students in different classes as per the syllabus provided by the National Education Board
- Instructed and guided students to perform different lab work and project work
- Involved with 5 local IT companies and 20 other institutes for placement and internship
- Set up the entire network and lab from scratch with 30 users
- Involved in IT support and network administrative issues within an organization with a total of 30 users
- Design and implement network architecture to support a growing organization's need, resulting in improved network efficiency and reduced downtime
- Implemented and maintained firewall rules, VPNs, and intrusion detection systems to enhance network security
- Conducted routine network maintenance, including software updates, patches, and hardware upgrades
- Resolved network issues promptly, minimizing disruptions and ensuring uninterrupted operations.
System Analyst and programmer for local projects
Agile IT Solution (part-time)
08.2015 - 07.2019
- Consulted local industries to gather their requirements and directed designers to design systems as per user requirements
- Design system architecture and develop detailed system specifications, ensuring alignment with business objectives
- Instructed programmers with the help of different system design tools to develop the system
- Coordinated with the project team for training and support to clients for the smooth operation of the system.
Business Development Manager
Deeplaxmi Commodity Services Pvt. Ltd.
11.2012 - 12.2014
- Provided administrative support and operation support
- Provide administrative support to the management team, including scheduling meetings, managing calendars, and preparing documents and reports
- Coordinate with different departments to ensure the smooth flow of operations and resolve operational issues as they arise
- Prepared marketing plan and strategy to increase the number of clients(traders)
- Daily visited 5-6 prospects and explained the business as well as the trading platform
- Guided the business development team and conducted seminars and training for new clients
- Implemented different marketing and promotion tools to boost company revenue and was able to boost the revenue by 10% every month
- Provided information about the derivative market in Nepal
- Informed about spot, future, and options trading
- Provided client with detailed information about commodities being traded under MEX Nepal
- Prepared marketing plan and strategy and increased 30% client base while working
- Guided the business development team and provided market feedback to top-level authorities.
Assistant Manager
Nepal Spot Exchange
07.2011 - 10.2012
- Provided 5 -8 training and seminars to institutional clients regarding commodity trading monthly
- Engage in different Business development activities to increase the revenue of the company
- Interacted with 5-6 clients or institutions for the development and expansion of the market daily
- Increased brokers from 15 brokers to 35 brokers
- Travelled to different parts of the country to increase client base
- Provided client service support to brokers in compliance-related affairs
- Inspected broker's office to maintain exchange rules and procedures
- Increased broker number from 15 to 40 by working in a team.
System Analyst and Programmer
E&T Nepal
08.2008 - 01.2009
- Assisted in the design of different software using software design tools
- Involved in software development as a programmer
- Provided training and support to client personnel for smooth operation after development.
Education
Masters in computer networks -
Toronto Metropolitan University Canada
01.2023
Post-graduate program (Project Management in Information Technology) -
Seneca College
01.2020
Masters in business administration (International Business) -
School of Business Studies, Startford University
01.2011
Bachelor of Computer Engineering -
School of Engineering, Kathmandu University
01.2008
Skills
- Network Protocol: TCP/IP, DNS, BGP, EIGRP, RIP, OSPF
- System Analysis and design
- Software development lifecycle (SDLC)
- Agile and waterfall Methodologies
- Software Installation and configuration
- Operating Systems: Windows
- Remote desktop Support
- Security Technologies: Firewall, Antivirus
- Strong problem-solving and communication skills
- Quick learner and adapts well to changes and pressure
- Managing relationships and working efficiently with diverse groups
- Basic cloud platform: Microsoft Azure, Open Stack, VMware ESXi, VMware, and vSphere
- Programming Language: C and C
- Database: MySQL, MS-Access
- MS Office package: Word Excel, PowerPoint, Teams, OneNote
- More than 4 years of work experience in IT in different roles as a technical support engineer, instructor, and programmer
- More than 3 years of working in Management as an Assistant marketing manager and Business Development Manager
References
References available upon request.
Timeline
Technical Support Engineer
MyITExperts
09.2021 - 09.2022
Computer Instructor and Network Administrator
Shree Mahendra Secondary School
06.2016 - 11.2019
System Analyst and programmer for local projects
Agile IT Solution (part-time)
08.2015 - 07.2019
Business Development Manager
Deeplaxmi Commodity Services Pvt. Ltd.
11.2012 - 12.2014
Assistant Manager
Nepal Spot Exchange
07.2011 - 10.2012
System Analyst and Programmer
E&T Nepal
08.2008 - 01.2009
Masters in computer networks -
Toronto Metropolitan University Canada
Post-graduate program (Project Management in Information Technology) -
Seneca College
Masters in business administration (International Business) -
School of Business Studies, Startford University
Bachelor of Computer Engineering -
School of Engineering, Kathmandu University
Similar Profiles
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square
ABDULLAH KHATIBABDULLAH KHATIB
Bookkeeper at Protocol Sports Marketing Ltd. / TV2GO International Inc.Bookkeeper at Protocol Sports Marketing Ltd. / TV2GO International Inc.
Jasmine KeshinroJasmine Keshinro
Customer Service Associate / Barista at Compass Group CanadaCustomer Service Associate / Barista at Compass Group Canada
Nidhi ParikhNidhi Parikh
Universal Banker/FSR at CIBCUniversal Banker/FSR at CIBC
ROQEEB ABIODUN JIMOHROQEEB ABIODUN JIMOH
Field Support Engineer/Technical Support Engineer at Spectranet Nigeria LimitedField Support Engineer/Technical Support Engineer at Spectranet Nigeria Limited