Susie Timms
20663 39 Ave. Langley,BC
Summary
Experienced with office administration, staff supervision, and resource management. Utilizes leadership and organizational skills to enhance office efficiency and team performance. Knowledge of implementing effective administrative systems and conflict resolution.
Overview
2026
2026
years of professional experience
Work History
IESW - Education Assistant / ABA Support Worker
Surrey Schools
2017 - Current
- Assisted educators in implementing individualized learning plans for diverse student needs.
- Supported assessment processes by gathering data on student progress and behavior.
- Facilitated communication between teachers, parents, and support staff to ensure holistic student development.
- Mentored new education assistants, fostering a collaborative team environment and knowledge sharing.
- Streamlined administrative tasks, increasing operational efficiency within the classroom setting.
Applied Behavioral Analysis Therapist
Self Employed
2012 - Current
- Collaborated with Behavioral Consultants to develop individualized treatment plans based on clients' behavioral needs
- Updated records and prepared reports to outline program actions, results, and recommended improvements including taking and inputting data and graphing results..
- Implemented data-driven strategies to monitor client progress, adjusting interventions as needed for optimal results.
- Implemented evidence-based strategies to improve client social skills and communication.
Family Daycare Provider
Self Employed
2008 - 2015
- Oversaw all administrative and financial back-end functions, including budgeting, expense control and processing payments.
- Managed and monitored all client files ensuring all documentation remains current and easily accessible .
- Reviewed daily schedules and activities, ensuring safe and engaging experiences for all enrolled children.
- Established strong relationships with families, effectively communicating children's progress and addressing concerns promptly.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Operations Manager
Bell Tours Inc.
2006 - 2007
- Collaborated with stakeholders in strategic planning sessions to drive organizational success.
- Led onboarding and training of new hires to fulfill business requirements.
- Directed daily operations to ensure efficiency and adherence to company policies.
- Reviewed staff expenses & invoices for appropriate documentation and validity prior to processing payment.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Inside Sales Coordinator
Canterbury Coffee
2005 - 2006
- Coordinated sales activities to enhance customer engagement and drive revenue growth.
- Developed and maintained relationships with clients to ensure satisfaction and repeat business.
- Managed order processing and fulfillment to streamline operations and improve efficiency.
- Trained new staff on sales protocols, enhancing team performance and service quality.
Operations Manager
Bell Tours Inc.
1999 - 2005
- Same as above employment 2006 - 2007
- I left this position on excellent terms to pursue new opportunities. I was lager rehired on a 1 year contract to rebuild and strengthen client and employee relationships.
Education
Applied Behaviour Analysis - Support Worker
Surrey Community College
Surrey, BC01-2018
Medical Office Assistant And Medical Transcription
Kwantlen College Univeristy
Surrey, BC01-2003
Professional Assistant
Career Connections Training Centre Inc.
Surrey, BC 01-1999
Skills
- Exceptional attention to detail and dedication to accuracy, ensuring consistency and quality across all documentation and processes
- Able to work independently while offering clear direction and support to team members in a fast-paced, deadline-driven environment
- Highly flexible and adaptable, with the ability to adjust to changing priorities and evolving organizational needs
Timeline
IESW - Education Assistant / ABA Support Worker
Surrey Schools
2017 - Current
Applied Behavioral Analysis Therapist
Self Employed
2012 - Current
Family Daycare Provider
Self Employed
2008 - 2015
Operations Manager
Bell Tours Inc.
2006 - 2007
Inside Sales Coordinator
Canterbury Coffee
2005 - 2006
Operations Manager
Bell Tours Inc.
1999 - 2005
Applied Behaviour Analysis - Support Worker
Surrey Community College
Medical Office Assistant And Medical Transcription
Kwantlen College Univeristy
Professional Assistant
Career Connections Training Centre Inc.