- DIY and Home Improvement
- Enjoy participating in base ball for overall physical and mental well-being
- Backpacking and Hiking
- Outdoor Recreation
- Gardening
Susie Stromness
Atikokan,ON
Summary
Dynamic professional with a proven track record at Clifton's No Frills, excelling in customer service and inventory management. Expert in enhancing store operations and customer satisfaction through effective team training and merchandise stocking. Skilled in communication and team contribution, consistently achieving significant improvements in store efficiency and client loyalty.
Overview
18
18
years of professional experience
Work History
Grocery Clerk
Clifton's No Frills
09.2022 - 12.2024
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Retrieved items for customers and verified prices.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Operated cash register to accurately process and record customer payments.
- Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
- Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
- Assisted in setting up displays for seasonal promotions, attracting customer interest.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Key Holder
Peavy Mart
05.2021 - 11.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
Sales Associate
Dollarama
09.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Key Holder
Clifton's No Frills
09.2020 - 05.2021
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Mentored new sales associates to contribute to store's positive culture.
Receptionist
Gajda Denture Clinic
10.2006 - 09.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Streamlined invoice processing to ensure timely payments and financial operations.
Education
Child And Youth Worker
Confederation College of Applied Arts And Technology
Thunder Bay, NoneHigh School Diploma -
Atikokan High School
Atikokan, ON06-1999
Skills
- Willingness to learn
- Removing defective products
- Cleaning and sanitizing
- Customer Service-oriented
- Excellent communication
- Merchandise stocking
- Inventory counts
- Unloading deliveries
- Placing orders
- Stock rotation
- Team contribution
- Training and mentoring
Interests
Timeline
Grocery Clerk
Clifton's No Frills
09.2022 - 12.2024
Key Holder
Peavy Mart
05.2021 - 11.2022
Sales Associate
Dollarama
09.2020 - 05.2021
Key Holder
Clifton's No Frills
09.2020 - 05.2021
Receptionist
Gajda Denture Clinic
10.2006 - 09.2016
Child And Youth Worker
Confederation College of Applied Arts And Technology
High School Diploma -
Atikokan High School
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