Susie Rodrigues
Alliston,ON
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Scotiabank
Alliston
01.2018 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Successfully maintained employee retention by maintaining a positive work environment
- Administered daily operations to ensure policies were adhered to and understood by staff.
- Provided leadership, mentoring, guidance and support to newly hired employees and junior staff on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs, resolve inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Manager Customer Service
Scotiabank
Aliston
08.1999 - 01.2018
- Monitored staff performance to ensure results driven and adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service.
- Established positive rapport with customers, managers and team members to maintain positive and successful work environment.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
CIFP-Financial Planning Certification Oct 2019
Ontario Securities Commission (IFSE) MFR Aug 2018
Ontario Secondary School Diploma
Skills
- Client Relations
- Sales Monitoring
- Operations Management
- Task Delegation
- Product and service knowledge
- Employee Performance Evaluation
References
References available upon request.
Timeline
Assistant Manager
Scotiabank
01.2018 - Current
Manager Customer Service
Scotiabank
08.1999 - 01.2018
CIFP-Financial Planning Certification Oct 2019
Ontario Securities Commission (IFSE) MFR Aug 2018
Ontario Secondary School Diploma
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