Susie McIntosh
Kemptville,ON
Summary
Experienced shop owner with strong customer service, retail operations, and merchandise display skills. Known for resolving issues, balancing cash drawers accurately, and creating a welcoming shopping experience.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Shop Owner
Susie M's Hidden Treasures
Kemptville, Ontario
07.2019 - 07.2025
- Coordinated daily store operations for Susie M's Hidden Treasures retail shop, ensuring smooth functioning and customer satisfaction.
- Purchased inventory and selected unique items for Susie M's Hidden Treasures.
- Resolved customer questions, complaints, and returns professionally, enhancing customer experience and loyalty.
- Assisted customers with product questions and personalized gift selections.
- Processed sales transactions and balanced cash drawer daily, maintaining accuracy and financial integrity.
- Curated merchandise displays and refreshed Hidden Treasures sales floor.
- Designed merchandise displays to attract customer attention and promote sales. and updated Hidden Treasures sales floor.
- Assisted with local advertising and social media promotion for Hidden Treasures.
Education
Windows 95, DOS 6.22, Corel Word Perfect Suite 7.0 Microsoft Word 97 - Computer Applications Course
Women's Rainbow Centre
Ottawa01-2000
Skills
- Retail operations
- Point of sale
- Cash drawer balancing
- Merchandise display
- Display restocking
- Sales enhancement
- Customer service
- Customer support
- Customer-centric approach
- Problem solving
- Issue resolution
- Conflict resolution
- Effective communication
- Interpersonal communication
- Attention to detail
- Listening skills
- Vendor relations
Languages
English
Professional
French
Professional
Affiliations
- Volunteer Worker at Roberta Bondar P.S. Ottawa ON 1996-1998
- Volunteer at Red Barn Quilt Sale in Kemptville, ON 2026
- Volunteer at Youngsters of Yore in Kempville, ON 2024- Present
- Volunteer at Craft Shows for friends in Kemptville, On 2026
- Donate sewing items and fabrics to those in need 2025 - Present
Timeline
Shop Owner
Susie M's Hidden Treasures
07.2019 - 07.2025
Windows 95, DOS 6.22, Corel Word Perfect Suite 7.0 Microsoft Word 97 - Computer Applications Course
Women's Rainbow Centre