Susie Marshall
Auburn
Summary
Dynamic manager with extensive experience in patient care protocols and quality assurance. Proven ability to enhance service quality, coordinate treatment plans, and drive team performance.
Overview
17
17
years of professional experience
Work History
Manager
Clear Choice Dental
Granite Bay
01.2011 - 02.2022
- Managed daily operations of dental clinic ensuring smooth workflow.
- Supervised staff scheduling and resource allocation for optimal efficiency.
- Implemented patient care protocols to enhance service quality and safety.
- Collaborated with dental teams to coordinate treatment plans and patient follow-ups.
- Developed training programs for new hires to ensure compliance and performance standards.
- Maintained inventory of dental supplies and equipment for uninterrupted services.
- Facilitated communication between staff, patients, and vendors to resolve issues promptly.
Manager
Dr Brown DDS
Roseville
03.2005 - 02.2011
- Managed daily operations of dental clinic ensuring smooth workflow.
- Supervised staff scheduling and resource allocation to enhance operational efficiency.
- Implemented patient care protocols to enhance service quality and safety.
- Collaborated with dental teams to coordinate treatment plans and patient follow-ups.
- Evaluated staff performance regularly to identify areas for improvement.
- Developed training programs for new hires to ensure compliance and performance standards.
- Facilitated communication among staff, patients, and vendors to address issues effectively.
- Maintained inventory of dental supplies and equipment for uninterrupted services.
- Enforced customer service standards and resolved customer concerns to maintain service quality.
Education
Psychology
Sacramento State
Sacramento, CA04-1981
Skills
- Treatment coordination
- Patient care protocols
- Quality assurance
- Performance monitoring
- Customer relationship management
- Shift scheduling
- Effective communication
- Written communication
Timeline
Manager
Clear Choice Dental
01.2011 - 02.2022
Manager
Dr Brown DDS
03.2005 - 02.2011
Psychology
Sacramento State