Susie Hernandez
Kelseyville
Summary
Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience who is highly energetic, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Overview
15
15
years of professional experience
Work History
Associate Banker
BMO
10.2023 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Provided exceptional customer service through active listening skills.
- Assisted customers with banking needs and inquiries.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Call Center Representative
Community First Credit Union
02.2018 - 07.2023
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers' needs, clarify information, research every issue and providing solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site
- Researching required information using available resources
- Routing inbound calls to the appropriate resources
Personal Banker, Manager On Duty
Chase
01.2016 - 11.2017
- Manage Branch when needed
- Resolve customer issues
- Opening new accounts and assisting with teller transactions
- Complying with policy and procedure
- Helping with Loan Documents signings
- Cross-sell bank products and services
- Maintain Atm (balancing, filling, )
- Notarize Chase documents
Receptionist
Adventist Health
09.2015 - 10.2015
- Maintaining patient records
- Handling billing
- Processing Insurance
- Scheduling patients
- Being able to multitask
Teller/Merchant Teller
Wells Fargo
05.2013 - 09.2015
- Balance drawer daily
- Cash checks: receive proper identification
- Cross-sell bank products and services
- Take in business deposits
- Customer service oriented
Courtesy Clerk
10.2009 - 04.2011
- Bagging merchandise
- Helping customer take groceries to cars
- Housekeeping
- Helping customer find items
- Stocking Shelves
- Facing Store
Education
High school Diploma -
Lower Lake High School
Lower Lake, Ca06-2011
Skills
- Computer Skills
- Able to maintain customer confidentiality
- Bilingual
- Customer Service Oriented
- Ability to multi-task
- Manage time effectively
Timeline
Associate Banker
BMO
10.2023 - Current
Call Center Representative
Community First Credit Union
02.2018 - 07.2023
Personal Banker, Manager On Duty
Chase
01.2016 - 11.2017
Receptionist
Adventist Health
09.2015 - 10.2015
Teller/Merchant Teller
Wells Fargo
05.2013 - 09.2015
Courtesy Clerk
10.2009 - 04.2011
High school Diploma -
Lower Lake High School
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