Susie Fita
Cambridge,Canada
Summary
Led initiatives to enhance organizational efficiency and problem-solving capabilities. Fostered a collaborative team environment while maintaining the ability to work Professional educator with proven track record in supporting classroom activities and enhancing student learning experiences. Known for collaborative approach and flexibility in adapting to changing educational needs. Effective at fostering positive learning environment and employing instructional support techniques.
Qualified Ortho/Vision Educational Assistant
with solid background in supporting educational environments. Successfully contributed to classroom management and student engagement in previous roles. Demonstrated strong communication and problem-solving skills.
Overview
2027
2027
years of professional experience
Work History
Ortho/Vision Educational Assistant
Waterloo Region District School Board
Ayr, Ontario
09.2012 - Current
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Behavioral Management Systems Certified
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by facilitating small group activities and promoting student engagement.
- Collaborated with educators to adapt instructional materials for various learning styles and abilities.
- Monitored student progress and provided feedback to teachers on academic performance and behavior.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Promoted a safe and inclusive learning environment by addressing instances of bullying or discrimination promptly and effectively.
- Supported classroom activities by assisting teachers with lesson preparation and student engagement.
- Adapted instructional materials to meet diverse learning needs of students.
- Collaborated with educators to implement individualized education plans for students with special needs.
- Monitored student progress and provided feedback to enhance learning outcomes.
- Trained on various school Orthopedic equipment such as Wombat chairs, Mechanical Hoyer Lift, AFO's, Ortho walker, Commodes, Evacuation Chair and Ortho Stander.
- Organized and maintained educational resources and materials for efficient classroom operations.
- Assisted in the implementation of behavioral management strategies to promote positive classroom environments.
- Participated in professional development workshops to enhance instructional support skills and methodologies.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Collaborated with special education staff to support individual student needs.
- Transported students with hoyer or two person lift as needed, enabling them to remain engaged within their school day.
- Assisted students with mobility issues, improving their independence and overall quality of life.
- Supported daily hygiene needs of patients by assisting with feeding, dressing, toileting and personal grooming.
- Communicated effectively with physiotherapists, occupational therapist and speech and language professionals regarding students needs.
- Trained and supported students with various Augmentative and Alternative Communication (AAC) Devices
Copy & Print Centre Lead & Customer Service Lead
Staples / Business Depot
Kitchener, Ontario
1999 - 2011
- Ensure customer satisfaction with accuracy and professionalism while resolving customer complaints, returns and exchanges.
- Assist with the training and development of the Print Centre and of the front-end operations for cashiers.
- Maintained data integrity of the Print Centre and service desk, merchandise through regular cycle counts.
- Ensuring special orders are processed accurately (using AS400 system) and provided guidance to our representatives regarding accuracy.
- Properly secured company funds and safe deposits, physical inventory.
- Operated in the copy center (i.e.: photocopy, printing, faxing, laminating, digital processing,), and assisted in cash when needed.
- Ability to handle and resolve stressful/volatile situations with a calm and professional demeanor.
Customer Service Representative
LCBO
Cambridge, ON
11.2021 - Current
- Assisted customers with product inquiries and order placements, ensuring a positive shopping experience.
- Resolved customer complaints efficiently, employing problem-solving skills to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling standards.
- Collaborated with team members to maintain store organization and cleanliness for optimal operations.
- Adapted to changing priorities in fast-paced environment, providing support during peak hours.
- Educated customers on product features, promoting informed purchasing decisions and enhancing sales potential.
- Monitored inventory levels, assisting in stock replenishment to ensure availability of popular items.
- Participated in training sessions, developing knowledge of company policies and improving service delivery skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sanitation/Shift Co-Ordinator
Hostess Frito-Lay Company
Cambridge, Ontario
01.1995 - 01.1998
- As shift leader overseeing 15 – 30 production workers, ensured product machinery, processing problems and output met company safety and product standards.
- Regularly motivated team members by setting a positive work model, showing empathy, and sharing in workloads. Received good feedback for performance, from both supervisor and subordinates.
- Safely operated and monitored food processing and packaging machinery, forklifts, and sanitation/cleaning chemicals and processes.
Education
Educational Assistant
Conestoga College
Kitchener, ON04-2012
Business Communication - undefined
Conestoga College
01-1996
High School Diploma -
St. Benedict's Catholic Secondary School
Cambridge06-1995
CO-OP Placement -
St. Benedict's Catholic Secondary School
Cambridge, ON06-1995
Law/Law Enforcement Careers - undefined
Conestoga College
01-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Follow-up skills
- Product knowledge
- Team development
- Staff training
- De-escalation techniques
- Building rapport
Languages
English
Native or Bilingual
Portuguese
Professional Working
Continuing Education/Personal Development
- BMS Behaviour Management System Certified 2025- 2026
- ABA Applied Behaviour Analysis Certified 2020
- W.H.M.I.S Certified
- Practical Color Matching, Canadian General Tower, 1999
- Ontario Super host, Cambridge Chamber of Commerce, 1998
- Volunteer Training Program, Family Crisis Shelter, 1995
Timeline
Customer Service Representative
LCBO
11.2021 - Current
Ortho/Vision Educational Assistant
Waterloo Region District School Board
09.2012 - Current
Sanitation/Shift Co-Ordinator
Hostess Frito-Lay Company
01.1995 - 01.1998
Business Communication - undefined
Conestoga College
Law/Law Enforcement Careers - undefined
Conestoga College
Copy & Print Centre Lead & Customer Service Lead
Staples / Business Depot
1999 - 2011
Educational Assistant
Conestoga College
High School Diploma -
St. Benedict's Catholic Secondary School
CO-OP Placement -
St. Benedict's Catholic Secondary School