Susie Charbonneau
Clarence Creek
Summary
Dedicated, dependable, organized Executive Assistant, detail-oriented who enjoys providing personalized and timely support to the team. Maintaining effective internal and external communication planning, managing, and scheduling events. A proactive mindset to work autonomously in a fast-paced environment. Maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Executive Assistant
NRCan - FS/TFDP Branch
10.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, calendars, scheduling meetings and appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Updated spreadsheets and databases to track, analyze, and report on performance data.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Facilitated onboarding of new employees, ensuring smooth transition.
- Took notes and at meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
Correspondence Officer
NRCan - FS/Clean Fuels Branch
01.2022 - 10.2023
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Maintained files and controlled records to show correspondence activities.
- Managed and maintained efficient, well-organized digital filing system.
- Analyzed data and work orders before sending or completing tasks.
- Implemented an effective tracking system to monitor the status of ongoing correspondence projects, leading to improved efficiency and accountability.
- Improved response times by prioritizing urgent correspondence and ensuring timely delivery to appropriate recipients.
Administrative Assistant/ Supervisor
St-Joseph Family Medical Clinic
08.2012 - 01.2022
- Maintained a high level of patients satisfaction through timely resolution of issues and effective communication.
- Reduced errors in documentation by thoroughly reviewing reports.
- Improved employee morale by fostering a positive work environment, conducting team-building activities, and providing regular feedback.
- Trained and evaluated staff members on best practices for office administration, leading to increased efficiency across the department.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels for daily operations.
- Resolved issues through active listening.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Nurses Aide
Taminagi Inc
07.1999 - 06.2009
- Updated patient records accurately.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in patient mobility, improving their physical strength and independence with daily activities.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Collaborated with interdisciplinary teams in developing individualized care plans that addressed each patient''s unique needs.
- Demonstrated excellent time management skills by prioritizing tasks based on urgency while maintaining high-quality patient care standards.
- Participated in ongoing professional development, attending staff meetings and training sessions to stay current on best practices within the nursing profession.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
General Clerk
Aim Personnel Agency (Government of Canada)
02.1998 - 07.1998
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
Education
Office Clerk / Health Certificate
Eastern Ontario Education And Training Centre
Rockland, ON05-2012
High School Diploma -
Ecole Secondaire Catholique De Casselman
Casselman, ON06-1996
Skills
- Bilingual: French and English verbal and written communication
- Multitasking, ability of workload prioritization
- Schedule & calendar planning
- Human resources, salary recoveries
- Teamwork collaboration, Communication and confidentiality handling
- Electronic, Digital Filing and Data Input
- Time management
- Learning Strategies
- Professionalism and Reliability
- Microsoft Excel / Word / Teams
- SharePoint/ OneNote/ SAP
Certification
- Palliative Care Institute Training - 2002
- ServSafe - 2002
- Training in psycho-geriatric problems - 2005
- Wound and skin care protocol - 2000
Additional Information
- Self-employed (2009-2010) - At home Daycare
- Roofing (summer 2010)
Timeline
Executive Assistant
NRCan - FS/TFDP Branch
10.2023 - Current
Correspondence Officer
NRCan - FS/Clean Fuels Branch
01.2022 - 10.2023
Administrative Assistant/ Supervisor
St-Joseph Family Medical Clinic
08.2012 - 01.2022
Nurses Aide
Taminagi Inc
07.1999 - 06.2009
General Clerk
Aim Personnel Agency (Government of Canada)
02.1998 - 07.1998
Office Clerk / Health Certificate
Eastern Ontario Education And Training Centre
High School Diploma -
Ecole Secondaire Catholique De Casselman
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