Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susie Buffone

Customer Service Manager
Kitchener,ON

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Manager

Heritage/Jbt Transportation
Ayr, ON
10.2015 - Current
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Adapted to new applications/systems and maintained knowledge of current technologies.
  • Developed customer service policies and procedures
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to staff and management.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Excellent communication skills, both verbal and written.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Actively listened to customers, handled concerns quickly and resolved any escalations.

Customer Service Accounts Manager

Challenger Motor Freight
Kitchener, ON
12.2002 - 10.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement
  • Created the customer service training manual
  • Trained all new hires in Cambridge and Aldergrove BC.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Bachelor of Arts - Psychology

University of Waterloo
Waterloo, ON
09.1995 - 05.1999

Skills

Customer Relations

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Timeline

Customer Service Manager

Heritage/Jbt Transportation
10.2015 - Current

Customer Service Accounts Manager

Challenger Motor Freight
12.2002 - 10.2014

Bachelor of Arts - Psychology

University of Waterloo
09.1995 - 05.1999

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Susie BuffoneCustomer Service Manager