Sushmita Shashank Adhikari
Barrie,Canada
Summary
Highly organized and detail-oriented Administrative Professional, currently based in Canada, with over 2 years of experience in office coordination, service desk operations, and vendor management. Proven ability to handle multiple priorities, maintain accurate documentation, and support day-to-day operations efficiently. Skilled in Microsoft Excel, communication, and process improvement with a strong commitment to service excellence. Eligible to work in Canada and open to administrative roles across Ontario.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Vendor Coordinator
Vserv Infosystems Pvt. Ltd.
03.2023 - 12.2023
- Coordinated with vendors and internal departments to ensure timely completion of service requests.
- Conducted review meetings with management to identify and address process delays.
- Monitored SLA reports and maintained detailed Excel records to support decision-making.
- Supported administrative operations and vendor documentation processes.
- Managed order processing and tracking to support inventory accuracy and availability.
- Developed streamlined communication processes between vendors and internal teams.
- Maintained up-to-date records of vendor contracts and compliance requirements.
- Coordinated cross-functional teams for timely resolution of vendor-related issues, minimizing disruptions to business operations.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Service Desk Executive
Karvy Infotech
12.2021 - 03.2023
- Logged and tracked daily service requests, ensuring accurate data entry and record keeping.
- Communicated with users to resolve issues efficiently and maintain high service standards.
- Prepared and maintained Excel reports to monitor performance and avoid SLA breaches.
- Collaborated with IT teams to escalate complex issues, facilitating efficient problem resolution processes.
- Maintained service desk ticketing system, ensuring accurate logging and tracking of user requests.
- Trained new staff on service desk protocols and tools, fostering a collaborative team environment.
- Conducted regular follow-ups with users to ensure satisfaction and adherence to service level agreements.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Developed strong working relationships with colleagues across departments, fostering a positive work environment focused on teamwork and communication.
- Engaged in user support interactions via telephone, chat and email platforms.
Education
Bachelor of Commerce and Economics -
R.A. Podar College of Commerce And Economics
Mumbai, India06-2016
Skills
- Administrative & Office Support
- Vendor & Client Coordination
- Data Entry & Record Management
- Communication & Problem Solving
- SLA Monitoring & Documentation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Active listening
- Verbal and written communication
- Microsoft office
- Data entry
- Operations management
Languages
English – Fluent
Professional Working
Marathi – Fluent
Native or Bilingual
Hindi
Native or Bilingual
Certification
- ITIL 4 Foundation Certification Training
- Microsoft Excel (Advanced)
Timeline
Vendor Coordinator
Vserv Infosystems Pvt. Ltd.
03.2023 - 12.2023
Service Desk Executive
Karvy Infotech
12.2021 - 03.2023
Bachelor of Commerce and Economics -
R.A. Podar College of Commerce And Economics