SUSHMITA NAIDU
Summary
Enthusiastic Senior Engineer polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Analyst
REFLEX INTEGRATED INC.
03.2023 - Current
- Configured and maintained servers, workstations, printers, virtual machines, and backup systems.
- Integrated on-premises servers with Azure.
- Implemented AnyConnect VPN for clients with SAML integration.
- Utilized NCentral scripts to deploy patches and manage applications for thousands of devices.
- Established and managed Sentinel alerts in Azure, conducting comprehensive investigations.
- Implemented email security measures (DMARC, Arc Sealer, SPF) to prevent spoofing and phishing attacks.
- Applied patches based on scan results to systematically address and reduce vulnerabilities in internal network.
- Deployed printers through intune in Azure joined workstations.
- Skilled in importing, exporting, and modifying registry settings based on issues.
- Configured and maintained Group Policy Objects (GPOs) at forest level in on-premises Active Directory.
- Conducted comprehensive training sessions for internal employees on best practices and protocols
- Successfully led and executed cybersecurity initiatives for clients independently.
- Demonstrated proficiency in addressing and troubleshooting issues related to DNS, DHCP, and remote access.
- Deployed and managed antivirus solutions, overseeing user, site, and policy management within SentinelOne.
- Deployed QuestCore for backups, managed Windows shadow copies, and recovered data from corrupted workstations
Work at University
Ryerson University
09.2021 - 10.2022
- Created and maintained VLANs to effectively segment network traffic and enhance performance.
- Designed and executed complex Layer 3 networks using OSPF and EIGRP to support scalable and efficient routing.
- Utilized SNMP, Syslog, and NetFlow for comprehensive network monitoring and performance optimization.
- Established and managed neighbor relationships between routers using different protocols to ensure interoperability.
- Configured and optimized multi-area OSPF networks for efficient and scalable routing solutions.
- Implemented ACLs and port security measures to safeguard network access and protect against unauthorized activity.
Senior Technical Support Engineer
FIS (Fidelity National Information Services)
07.2019 - 08.2021
- Diagnosed and resolved technical problems related to databases and applications.
- Leveraged IntelliMatch application to perform reconciliation tasks efficiently.
- Used Microsoft SQL Server Management Studio to run queries and investigate database inconsistencies.
- Proficient with SAP BusinessObjects (BO) and various reporting tools.
- Developed and implemented training materials for new hires, resulting in faster onboarding and increased productivity.
- Performed root cause analysis of reported issues to enact corrections.
Education
Master's in computer network -
Ryerson University
Toronto, Canada08.2022
Bachelor's in computer engineering -
RTMNU
Nagpur, India06.2019
Skills
- Cybersecurity Proficiency
- System Administration
- Network Management
- Risk Management
- System Performance Enhancement
- On-Premises Server Administration
- Azure Cloud Administration
- Integration of On prem and cloud technology
- Active Directory and Group Policy Configuration
- Project Management
- SQL Database Management
- Technical Documentation
- Client Interaction and Support
- Backup and Disaster Recovery
Certification
- Microsoft Office 365
- Microsoft Entra
- Microsoft Exchange
- Microsoft Intune
- Microsoft Defender
- SentinelOne
- Meraki
- N-Central (RMM Tool)
- Ticketing systems(Halo & Team Support)
- Microsoft System Center Configuration Manager
- Microsoft Active Directory
- VMware
- ESXI's
- Microsoft SQL Server Management Studio
- Intellimatch
Languages
English
Full Professional
Hindi
Full Professional
Affiliations
- AZ900 certified
- NSE I, II, III certified
- AZ104 in progress
Timeline
IT Analyst
REFLEX INTEGRATED INC.
03.2023 - Current
Work at University
Ryerson University
09.2021 - 10.2022
Senior Technical Support Engineer
FIS (Fidelity National Information Services)
07.2019 - 08.2021
Master's in computer network -
Ryerson University
Bachelor's in computer engineering -
RTMNU
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