Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sushmita

Customer Service Representative
Kelowna

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Ramada Hotel and Conferences By Wyndham
Kelowna, British Columbia
09.2021 - Current
  • Greeted and assisted guests in a courteous and professional manner, demonstrating exceptional customer service skills.
  • Managed check-ins and check-outs efficiently, ensuring accuracy of guest information and billing details.
  • Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations. Effectively operated the phone systems in a fast paced environment.
  • Responded to guest inquiries and resolved any issues or concerns promptly and effectively.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Monitored and responded to guest feedback through Medallia ensuring timely and professional replies to reviews.

Sales Associate

Hudson Bay
Kelowna, British Columbia
03.2021 - 10.2024
  • Drove sales by actively engaging customers, utilizing suggestive selling techniques, and sharing in-depth product knowledge to meet customer needs and drive revenue.
  • Efficiently processed transactions using the cash register, scanning items and totaling customer purchases accurately.
  • Delivered outstanding customer service by addressing inquiries, resolving concerns, and ensuring a positive shopping experience.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained an organized and visually appealing sales floor, ensuring products were properly displayed and easy for customers to access.

Room Attendant

Days Inn by Wyndham
Kelowna, British Columbia
12.2019 - 09.2021
  • Cleaned and maintained guest rooms to ensure they met the hotel’s high standards for cleanliness, hygiene, and organization.
  • Replenished room supplies, including toiletries, linens, and towels, to ensure guest satisfaction and comfort.
  • Responded to guest requests promptly, ensuring that all amenities were in working order and addressing any concerns to enhance the guest experience.
  • Followed safety protocols and cleanliness guidelines, including proper handling of cleaning chemicals and reporting maintenance issues for quick resolution.

Education

Post-Baccalaureate Diploma - Marketing

Okanagan College
Kelowna
05.2001 -

Skills

Customer service

Front office support

Microsoft office

Timeline

Front Desk Agent

Ramada Hotel and Conferences By Wyndham
09.2021 - Current

Sales Associate

Hudson Bay
03.2021 - 10.2024

Room Attendant

Days Inn by Wyndham
12.2019 - 09.2021

Post-Baccalaureate Diploma - Marketing

Okanagan College
05.2001 -
Sushmita Customer Service Representative