Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Ramada Hotel and Conferences By Wyndham
Kelowna, British Columbia
09.2021 - Current
Greeted and assisted guests in a courteous and professional manner, demonstrating exceptional customer service skills.
Managed check-ins and check-outs efficiently, ensuring accuracy of guest information and billing details.
Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations. Effectively operated the phone systems in a fast paced environment.
Responded to guest inquiries and resolved any issues or concerns promptly and effectively.
Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Monitored and responded to guest feedback through Medallia ensuring timely and professional replies to reviews.
Sales Associate
Hudson Bay
Kelowna, British Columbia
03.2021 - 10.2024
Drove sales by actively engaging customers, utilizing suggestive selling techniques, and sharing in-depth product knowledge to meet customer needs and drive revenue.
Efficiently processed transactions using the cash register, scanning items and totaling customer purchases accurately.
Delivered outstanding customer service by addressing inquiries, resolving concerns, and ensuring a positive shopping experience.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained an organized and visually appealing sales floor, ensuring products were properly displayed and easy for customers to access.
Room Attendant
Days Inn by Wyndham
Kelowna, British Columbia
12.2019 - 09.2021
Cleaned and maintained guest rooms to ensure they met the hotel’s high standards for cleanliness, hygiene, and organization.
Replenished room supplies, including toiletries, linens, and towels, to ensure guest satisfaction and comfort.
Responded to guest requests promptly, ensuring that all amenities were in working order and addressing any concerns to enhance the guest experience.
Followed safety protocols and cleanliness guidelines, including proper handling of cleaning chemicals and reporting maintenance issues for quick resolution.
Education
Post-Baccalaureate Diploma - Marketing
Okanagan College
Kelowna
05.2001 -
Skills
Customer service
Front office support
Microsoft office
Timeline
Front Desk Agent
Ramada Hotel and Conferences By Wyndham
09.2021 - Current
Sales Associate
Hudson Bay
03.2021 - 10.2024
Room Attendant
Days Inn by Wyndham
12.2019 - 09.2021
Post-Baccalaureate Diploma - Marketing
Okanagan College
05.2001 -
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