Sushma (Sarika) Kumar
Ceres
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
Work History
Store Manager
Charlotte russe
Modesto
06.2024 - Current
- Charlotte Russe store manager is responsible for all aspects of the store, including sales, customer service, and employee management
- They create a positive shopping experience and ensure the store is profitable
- Responsibilities Customer experience: Ensure customers are satisfied and have a positive experience
- Sales: Develop and implement strategies to increase sales
- Inventory: Track inventory levels, plan purchases, and ensure products are stocked
- Staff: Hire, train, and develop employees
- Operations: Oversee daily operations, including opening and closing procedures
- Environment: Create a positive work environment for employees
- Communication: Communicate strategies to employees and customers
Store Manager
Burlington
Riverbank
08.2023 - 04.2024
- Established customer service standards and monitored staff compliance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Fivebelow
Turlock
06.2020 - 07.2023
- Five Below Store Manager is responsible for leading a team to achieve sales goals, deliver exceptional customer service, and oversee all aspects of store operations, including managing staff inventory, visual merchandising, and ensuring compliance with company standards, while fostering a positive work environment and driving overall store profitability
- Key duties include hiring, training, and developing associates, analyzing sales data, maintaining store cleanliness, and executing company merchandising strategies to create a visually appealing shopping experience
Store Manager
Dollar Tree
Modesto
10.2017 - 12.2019
- Dollar Tree store manager is responsible for the day-to-day operations of a retail store
- This includes managing the store's sales, merchandising, and customer service
- They also recruit, train, and develop store associates
- Store operations: Oversee the store's daily operations
- Ensure the store is operating efficiently and develop and maintain opening and closing procedures
- Implement directives from the Store Support Center
- Merchandising: Maintain high standards for merchandising, signage, and display
- Ensure the store is sales-effective
- Customer service: Ensure a high level of customer service, create an inviting atmosphere for customers, and monitor customers and staff
- Recruiting and training: Recruit, hire, train, and develop store associates
- Create staffing schedules and ensure appropriate training is delivered
- Other responsibilities: Ensure the store adheres to all policies and procedures, protect and secure company assets including store cash
Education
BA - Business Management
University of Phoenix
Sacramento, CA02.2025
High School Diploma -
Johansen High School
Modesto, CA01.2001
AA - Business
Modesto Junior College
Modesto, CASkills
- Retail Management
- Key Holder
- Store operations oversight
- Operational budgeting
- Personnel development
- Hourly shift management
- Promotional planning
- Outstanding communication skills
- Flexible schedule
- Performance metrics evaluation
- Shift scheduling
- Retail merchandise quality standards
- Team leadership and coaching
- Merchandise planning
- Operations management
- Employee scheduling
- POS systems
- Retail sales techniques
- Team building
- Customer response
- Cash management
- Special events
- Loss prevention procedures
- Relationship building and management
- Opening and closing procedures
- Order management
- Customer service
- Staff performance improvement
- Sales coaching
- Staff management
- Team leadership
- Payroll management
- Employee training
- Recruiting and hiring
- Work Planning and Prioritization
Timeline
Store Manager
Charlotte russe
06.2024 - Current
Store Manager
Burlington
08.2023 - 04.2024
Store Manager
Fivebelow
06.2020 - 07.2023
Store Manager
Dollar Tree
10.2017 - 12.2019
BA - Business Management
University of Phoenix
High School Diploma -
Johansen High School
AA - Business
Modesto Junior College