Sushma Reddy Gujjula
Brantford,ON
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts.
Overview
2
2
years of professional experience
Work History
Front Desk Staff Member
Rangoli Restaurant
Brantford, ON
12.2023 - Current
- Offered dining information and helped guests organize local activities to enhance stay.
- Coordinated with internal departments to handle wide range of guest needs.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Maintained a professional atmosphere while managing front desk operations.
- Answered incoming calls, responded to inquiries, and directed calls accordingly.
- Processed payments from clients in cash or credit card form.
Sales Associate
Bajaj Electronics
Hyderabad , Telangana
11.2021 - 01.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Scheduled shifts for fellow associates during peak traffic times.
- Analyzed customer feedback data to recommend improvements in service quality.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
Education
Post Graduate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON04-2024
Skills
- Cash Handling Experience
- Scheduling Appointments
- Strong Organization
- Sales Experience
- Customer Service Expertise
- Credit and Cash Payments
- Front Office Support
- Administrative Skills
- Office Management
- Front Desk Management
- Customer Service
- Fluent in Telugu and English and Hindi
Timeline
Front Desk Staff Member
Rangoli Restaurant
12.2023 - Current
Sales Associate
Bajaj Electronics
11.2021 - 01.2023
Post Graduate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
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