Sushma Malla
Calgary,AB
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals, I am dedicated to fostering a positive and safe work environment as an ambassador at Amazon. I prioritize the care and support of our team members, ensuring that new hires are thoroughly trained in safety protocols. I provide comprehensive knowledge to help them effectively navigate their roles within the organization.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
amazon
Calgary, Alberta
09.2020 - Current
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Loaded and unloaded shipments from trucks, and picked up and moved heavy packages and items..
- Used scanners to track parcel information.
- Placed gaylords, carts, and containers in convenient locations to assist with loading efficiency.
- Used pallet jacks to move items to and from warehouse locations.
- Communicated effectively with team members on matters related to work assignments.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Collaborated with team members to complete tasks efficiently and accurately.
- Staged and sorted multiple types of products for loading.
- Moved large and bulky items manually or with pallet jacks.
- Operated equipment and machinery according to safety guidelines.
- As a TDR responsibility, ensure that the trailer is opened at the beginning and securely closed after it has been emptied.
- Work on problem solve,to ensure all packages are safe and undamaged for the customer.
Food Service Assistant\cashier
cocobrooks
Calgary, Alberta
08.2016 - Current
- Acquired new skills to support team and further accommodate customer needs.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Geeta Mata High School
Kathamandu,nepal01-2006
Basic Computer Skills
Bright Future Computer Institute
Kathmandu,Nepal03-2005
Skills
- Heavy lifting
- Pallet jack operations
- Lifting and sorting
- Pallet building
- Merchandise staging
- Pallet jacking
- Warehouse environment safety
- Problem-solving
- Positive attitude
- Punctual and reliable
- Clear communication
- Coaching and mentoring
- Multitasking and organization
- New hire training
- Customer service
Timeline
Warehouse Associate
amazon
09.2020 - Current
Food Service Assistant\cashier
cocobrooks
08.2016 - Current
High School Diploma -
Geeta Mata High School
Basic Computer Skills
Bright Future Computer Institute