Sushma Kataria

• Reviewing the Knowledge Base for the appropriate response to requests.
• Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
• Maintained productivity and quality standards at all times.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Optimized store displays and appearance via strategic merchandising.
• Managed store organization, maintenance, and purchasing functions.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Worked for few different Projects to learn and develop new skills.

Canada Life Insurance - Claims Examiner Review,

MNP LLP - Administrative Assistant

Hillcrest Security LTD- Administrative Assistant

• Handled purchasing and stocking of all in-house requirements.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Created and maintained databases to track and record customer data.

• Trained, scheduled and evaluate 15-20 employees.
• Monitored logistics performance and identified improvement opportunities.
• Managed logistics budgets and forecasting to achieve cost-effective operations.

• Presented corporate update, suggestions and layouts to management and stakeholders.
• Negotiated pricing with vendors to achieve maximum profitability.
• Coordinated and directed buying team, enforcing compliance with company standards.
• Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
• Investigated current trends and innovative techniques for upcoming trend forecast.

• Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
• Attended industry events and trade shows to promote brand and build relationships with potential customers.
• Collaborated with design team to create visuals for various marketing campaigns.
• Acquired, developed and frequently serviced over 20 new accounts.
• Assembled reports and presentations to share insights and recommendations with stakeholders.