Sushil Kumar Mishra
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated at LAZ Parking, Edmonton International Airport. Skilled in quick decision-making and exceptional customer service, I excel in high-pressure environments, significantly reducing wait times and efficiently resolving conflicts. My approach combines effective time management and patience, ensuring top-notch service and operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Valet Driver
LAZ Parking , Edmonton International Airport
Edmonton, AB
09.2023 - Current
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Streamlined communication between team members using walkie-talkies, resulting in quicker response times for guest requests.
- Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Reduced wait times for guests by efficiently organizing and managing the valet parking area.
- Supported management in resolving any guest complaints or issues related to valet services promptly and professionally.
Recreation Assistant
Eldercare Vitality
Edmonton,AB
05.2024 - 06.2024
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
Customer Service Representative
Dexterra, YEG
Edmonton, AB
08.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Therapeutic Recreation
NorQuest College
Edmonton, AB08.2025
Skills
- Excellent customer service
- Time management skills
- Patience and composure
- Quick Decision Making
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- BLS Training - AUGUST2023-AUGUST2024
- BLS training courses teach the theoretical and hands-on skills needed to respond to medical emergencies and drives the best possible patient outcomes.
Timeline
Recreation Assistant
Eldercare Vitality
05.2024 - 06.2024
Valet Driver
LAZ Parking , Edmonton International Airport
09.2023 - Current
Customer Service Representative
Dexterra, YEG
08.2023 - 10.2023
Associate of Science - Therapeutic Recreation
NorQuest College