Sushil Kumari
Langley,BC
Summary
Customer-focused professional with successful 11-year career in Banking sector.
Dedicated career with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Punjab State Coop. Agri. Development Bank
02.2013 - 03.2024
- Developed a loyal and delighted customer base through proactively managing team customer service strategies
- Planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessed needs and maintained current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Developed detailed plans based on broad guidance and direction
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Assisted in organizing and overseeing assignments to drive operational excellence.
Lecturer of Business Administration
Quest Infosys Foundation Group of colleges
01.2010 - 01.2013
- Selected, organized and distributed materials and supplies to meet classroom instructional needs
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic and vocational plans
- Participated in student and faculty events to highlight program offerings, engage students and increase profile on campus
- Encouraged students to think critically and develop problem-solving skills
- Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance
- Encouraged student participation and provided feedback to improve student performance
- Utilized various technology tools and platforms to enhance student learning
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance.
Education
MBA - Business Administration
Shaheed Udham Singh College of Engineering & Tech.
Tangori, India07.2009
B.Tech - Information Technology
Baba Banda Singh Bahadur Engineering College
Fatehgarh Sahib, India07.2005
Skills
- Ability to Work Under Pressure
- Leadership Skills
- Analytical Thinking Skills
- Multitasking Skills
- Problem Solving Skills
- Time Management Skills
- Negotiation
- Good Judgment
- MS Office
- Business Administration
- Workload Management
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
JAIIB - Junior Associate of Indian Institute of Bankers
CAIIB - Certified Associate of Indian Institute of Bankers
Timeline
Assistant Manager
The Punjab State Coop. Agri. Development Bank
02.2013 - 03.2024
Lecturer of Business Administration
Quest Infosys Foundation Group of colleges
01.2010 - 01.2013
MBA - Business Administration
Shaheed Udham Singh College of Engineering & Tech.
B.Tech - Information Technology
Baba Banda Singh Bahadur Engineering College
JAIIB - Junior Associate of Indian Institute of Bankers
CAIIB - Certified Associate of Indian Institute of Bankers
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