Sushanth Reddy Kandadi
Oshawa,ON
Summary
Dynamic delivery expert with a proven track record at Domino's Pizza, excelling in route planning and customer interaction. Recognized for enhancing operational efficiency and resolving customer complaints effectively. Committed to safety protocols and fostering teamwork, consistently achieving on-time deliveries and maintaining high standards of service quality.
Overview
9
9
years of professional experience
Work History
Delivery Expert
Domino's Pizza
06.2024 - 09.2025
- Delivered orders promptly while ensuring quality and accuracy of each transaction.
- Maintained cleanliness and organization of delivery vehicle to uphold safety standards.
- Communicated effectively with customers to address inquiries and resolve issues.
- Assisted in training new delivery team members on operational procedures and best practices.
- Managed cash handling and payment processing for transactions during deliveries.
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Collaborated with team members to ensure smooth workflow and fast order processing.
Delivery Expert
Domino's Pizza
04.2023 - 05.2024
- Coordinated with kitchen staff to ensure timely preparation of orders for delivery.
- Adapted quickly to changing traffic conditions, optimizing route efficiency for timely deliveries.
- Provided feedback to management on delivery processes, contributing to service improvements.
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
- Enhanced operational efficiency by optimizing delivery routes using GPS technology.
- Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
- Coordinated consistent on-time deliveries of damage-free goods.
- Analyzed project risks, costs and benefits to make relevant recommendations.
General Manager
Pizza Pizza
09.2019 - 04.2023
- Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
- Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
- Assist other staff members to complete opening, closing and prep lists.
- Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries.
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working
environment. - Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Make employment and termination decisions consistent with Owner Guidelines for approval or review and with their prior consent.
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
- Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
- Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
- Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
- Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
- Fully understand and comply with all federal, state and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
- Provide advice and suggestions to Owner as needed.
Assistant Manager
Domino's Pizza
01.2017 - 09.2019
- Ensuring smooth running of all the operations in the restaurant by proper planning and evaluation.
- Implementing weekly offers and deals for walk-in customers and all other operational procedures.
- Accepting applications and overseeing the recruitment procedure from hiring to training staff.
- Preparing weekly work schedules for all the employees, Monthly evaluation of all employees and workers.
- Daily counting and keeping a check on inventory, ordering food twice a week according to projected and past weekly sales.
- Achieve target weekly sales by introducing new deals and modifying existing deals in the restaurant and assisting in new menu implementation.
- Ensuring health and safety regulations are followed by every employee and the safety precautions are up to date.
- Responding to complaints, taking any and all appropriate actions to turn dissatisfied customers to happy customers.
- Monitor and maintain Domino's Pulse system.
- Consistently monitor product and labor costs to remain within goals.
- Maintain payroll for all employees by getting their weekly hours from the Domino's pulse system.
Education
Associate of Applied Science - Embedded Systems Engineering
Lambton College
Toronto, ON04-2018
Bachelor of Science - Electronics And Communications Engineering
GITAM University
Hyderabad07-2016
Skills
- Safety protocols and procedures
- Customer interaction
- Route planning
- Cash handling experience
- Clean driving record
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Professional Working
Timeline
Delivery Expert
Domino's Pizza
06.2024 - 09.2025
Delivery Expert
Domino's Pizza
04.2023 - 05.2024
General Manager
Pizza Pizza
09.2019 - 04.2023
Assistant Manager
Domino's Pizza
01.2017 - 09.2019
Associate of Applied Science - Embedded Systems Engineering
Lambton College
Bachelor of Science - Electronics And Communications Engineering
GITAM University