Sushant Vohra
Victoria,Canada
Summary
Dynamic sales professional thriving in high-productivity environments, efficiently completing tasks, and consistently exceeding goals. Proficient in customer relationship management, negotiation, and strategic planning. Strong communication, adaptability, and problem-solving skills drive success in challenging sales scenarios. A quick learner who can adjust seamlessly to new environments, acquiring and applying knowledge effectively. Passionate about continuous learning and excelling in dynamic, evolving landscapes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Consultant
The Bricks
Victoria, Canada
08.2022 - Current
- Build and maintain strong relationships with clients to enhance retention and loyalty.
- Utilize CRM tools to track customer interactions and manage sales pipelines.
- Consistently meet and exceed monthly and quarterly sales targets.
- Collaborate with team members to drive sales performance and customer satisfaction.
Food & Beverage Outlets Manager
Hotel Grand Pacific
Victoria, Canada
08.2021 - 06.2023
- Managed daily operations, ensuring high standards of customer service, and staff performance.
- Developed and executed training programs to mentor staff, and enhance leadership skills.
- Worked with SAP portals for business operations, budgeting, and inventory management.
- Led event planning initiatives, coordinating logistics, and ensuring seamless execution.
Assistant Food & Operation Manager
Carnival Cruise Lines
Miami, United States
12.2019 - 03.2021
- Oversaw multiple departments, including Culinary, Restaurants, and Provisions.
- Led training programs and mentorship initiatives for staff development.
- Managed department budgets and ensured operational efficiency.
- Maintained compliance with industry standards and guest service excellence.
STEP Trainee (Hotels Operations)
Oberoi Hotels & Resorts
New Delhi, India
03.2016 - 11.2019
- Improved brand image by implementing focused marketing campaigns.
- Managed internal and external marketing campaigns and programs.
- Assisted with cashiering, housekeeping, and F&B operations to enhance the guest experience.
Education
Master of Arts - Tourism Management
Royal Roads University
Victoria, BC12.2021
Bachelor of Arts - Tourism and Hospitality
Indira Gandhi Delhi University
New Delhi, India03.2019
Skills
- Customer relationship management
- CRM software
- Negotiation skills
- Team collaboration
- Effective communication
- Value-based selling
- Solutions planning
- Customer service
Certification
- Standards of Training, Certification and Watchkeeping (STCW)
- Food Safety Level 1
- Serving It Right
- Customer Success Manager Level 1
Accomplishments
- Team Building & Leadership Initiatives – Successfully led and implemented staff engagement programs, fostering a collaborative work environment and improving team performance.
- Innovative Problem-Solving – Spearheaded solution-driven brainstorming sessions, enhancing operational efficiency and streamlining customer service processes.
- Sales & Performance Excellence – Consistently exceeded sales targets, achieving record-breaking performance and contributing to business growth.
- Positive Work Culture & Team Spirit – Promoted a fun and motivating workplace by encouraging teamwork, boosting morale, and maintaining high spirits among colleagues.
Affiliations
• Fitness & Gym Training - Dedicated to maintaining a healthy and active lifestyle through regular workouts and strength training
• Martial Arts - Passionate about discipline and self-improvement through martial arts practice. enhancing focus and resilience.
• Cricket Enthusiast - Enjoy playing and watching cricket, fostering teamwork, strategic thinking, and sportsmanship.
Languages
English
Full Professional
Hindi
Full Professional
References
References available upon request.
Timeline
Sales Consultant
The Bricks
08.2022 - Current
Food & Beverage Outlets Manager
Hotel Grand Pacific
08.2021 - 06.2023
Assistant Food & Operation Manager
Carnival Cruise Lines
12.2019 - 03.2021
STEP Trainee (Hotels Operations)
Oberoi Hotels & Resorts
03.2016 - 11.2019
Master of Arts - Tourism Management
Royal Roads University
Bachelor of Arts - Tourism and Hospitality
Indira Gandhi Delhi University
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