Summary
Overview
Work History
Education
Skills
Availability
References
Certification
Languages
Timeline
Generic

Sushant Puri

Surrey,BC

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Advisor

Sukhi Bath Motors
Surrey, BC
06.2022 - Current
  • Resolved customer complaints in an efficient and courteous manner.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Handled telephone inquiries regarding appointments and work in process.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Collected deposits or payments and arranged for billing.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Making the service orders and collect payment from customers.

Security Supervisor

Allied Universal
Surrey, BC
06.2018 - Current
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Worked closely with local law enforcement to coordinate security operations and investigations.
  • Investigated security breaches and took appropriate measures to minimize damage.
  • Led security team and contributed to on-call shifts.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Recorded required data for incident reports and files.
  • Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.

Administrative Assistant

Puri Bus Tour & Travels
01.2014 - 01.2017
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Education

Business Management (Advanced Diploma) - Business

St Lawrence College
01.2020

Business Management (Graduation) -

Adesh Group of College
01.2016

Civil Engineering (Diploma) -

Chandigarh University
04-2013

Skills

  • Complaint Resolution
  • Cost Estimation
  • Sale and Marketing
  • Customer Service
  • Handling Customer Complaints
  • Problem Solving
  • Microsoft 365 Applications
  • CRM Software
  • PBS Software
  • Service Estimates
  • Price Quoting
  • Data Entry

Availability

Full time availability.

References

Will be provided on request.

Certification

  • OFA 1 (First Aid)

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Service Advisor

Sukhi Bath Motors
06.2022 - Current

Security Supervisor

Allied Universal
06.2018 - Current

Administrative Assistant

Puri Bus Tour & Travels
01.2014 - 01.2017

Business Management (Advanced Diploma) - Business

St Lawrence College

Business Management (Graduation) -

Adesh Group of College

Civil Engineering (Diploma) -

Chandigarh University

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Sushant Puri