Sushant Puri
Surrey,BC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Sukhi Bath Motors
Surrey, BC
06.2022 - Current
- Resolved customer complaints in an efficient and courteous manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Handled telephone inquiries regarding appointments and work in process.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Collected deposits or payments and arranged for billing.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Making the service orders and collect payment from customers.
Security Supervisor
Allied Universal
Surrey, BC
06.2018 - Current
- Monitored security operations to ensure compliance with established procedures and standards.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Investigated security breaches and took appropriate measures to minimize damage.
- Led security team and contributed to on-call shifts.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Recorded required data for incident reports and files.
- Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Administrative Assistant
Puri Bus Tour & Travels
01.2014 - 01.2017
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Business Management (Advanced Diploma) - Business
St Lawrence College
01.2020
Business Management (Graduation) -
Adesh Group of College
01.2016
Civil Engineering (Diploma) -
Chandigarh University
04-2013
Skills
- Complaint Resolution
- Cost Estimation
- Sale and Marketing
- Customer Service
- Handling Customer Complaints
- Problem Solving
- Microsoft 365 Applications
- CRM Software
- PBS Software
- Service Estimates
- Price Quoting
- Data Entry
Availability
Full time availability.
References
Will be provided on request.
Certification
- OFA 1 (First Aid)
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Service Advisor
Sukhi Bath Motors
06.2022 - Current
Security Supervisor
Allied Universal
06.2018 - Current
Administrative Assistant
Puri Bus Tour & Travels
01.2014 - 01.2017
Business Management (Advanced Diploma) - Business
St Lawrence College
Business Management (Graduation) -
Adesh Group of College
Civil Engineering (Diploma) -
Chandigarh University
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