Sushant Mahesh Parab
Moose Jaw,SK
Summary
As a logistics professional, I am equipped with extensive experience in overseeing the movement of goods and materials from one location to another, ensuring they arrive on time. Experienced logistics manager with over 13 years of experience in coordinating the movement of goods and materials within supply chains. Skilled in managing transportation and delivery schedules, and leading cross-functional teams. Proven track record of reducing costs, improving efficiency, and delivering high-quality results. Possesses strong communication, problem-solving, and leadership skills, with a deep understanding of logistics software and industry regulations.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Heritage Inn
Moose Ja, SK
09.2024 - Current
- Managed reservations for groups and special events, ensuring seamless coordination and guest satisfaction.
- Provided exceptional customer service, addressing guest inquiries and offering recommendations on shopping, dining, and entertainment.
- Resolved customer complaints promptly and professionally, ensuring a positive guest experience.
- Processed payments efficiently, verifying room rates, collecting payments, and handling billing transactions accurately.
- Handled front desk operations, including answering calls, greeting visitors, and providing assistance.
- Issued room keys and coordinated with bellhops, ensuring smooth check-in procedures.
- Recorded and escalated guest concerns to management for swift resolution.
- Maintained detailed records of incidental charges, posting them accurately using manual and digital systems.
- Ensured lobby cleanliness and organization, maintaining a welcoming environment for guests.
- Engaged with patrons during check-in, fostering a hospitable and friendly atmosphere.
Designation
Swift Cargo Pvt. Ltd.
Mumbai, India
12.2022 - 07.2024
- Led a team of nine executives to oversee and optimize freight forwarding operations, ensuring seamless execution and service excellence.
- Managed end-to-end customer service operations, ensuring timely estimations, accurate invoicing, and compliance with contractual agreements.
- Supervised shipment audits for all U.S.-bound cargo from multiple origins, ensuring accuracy and timely dispatch of Arrival Notices to relevant departments.
- Ensured accurate customer billing, aligning charges with contractual agreements and handling exceptions efficiently.
- Facilitated direct communication with key stakeholders, including senior management, origin teams, and internal departments, to streamline operations and resolve critical issues.
- Conducted weekly performance reviews, provided insights, and presented data-driven recommendations during monthly and quarterly business reviews.
- Identified and implemented automation initiatives to enhance productivity, reduce costs, and improve process efficiency.
Designation
Teleperformance
Mumbai, India
08.2022 - 12.2022
- Worked with an international business processing unit supporting Amazon’s Customer Service operations.
- Handled inbound customer interactions, providing prompt and effective resolutions to enhance customer satisfaction.
- Analyzed customer requirements to align service delivery with expectations and process standards.
- Maintained key performance metrics, including Average Handling Time (ATH) and Customer Satisfaction (CSAT), ensuring adherence to service quality benchmarks.
Business Owner (Management & Business Development)
Niryaat Enterprises
Mumbai, India
05.2019 - 07.2022
- Founded and managed a proprietary firm as an Exporter & Trader, specializing in eco-friendly and health-conscious products.
- Developed business operations through B2B and B2C strategies to expand market reach.
- Promoted sustainable products, including Biodegradable Areca Leaf products, A2 milk products, and Cold-Pressed Oils.
- Managed procurement processes, including inter-plant purchase orders and material sourcing from various facilities.
- Established material requirements and generated purchase orders while ensuring cost-effectiveness and quality compliance.
- Monitored inventory levels, managed schedule changes, and adjusted procurement plans based on production volume and demand fluctuations.
- Coordinated with internal departments to align production targets, supplier payments, and delivery timelines.
- Handled sales, purchase documentation, and monthly GST filings to ensure financial compliance.
- Managed vendor payments, cost optimization, and expense tracking to enhance financial efficiency.
- Analyzed sales and production reports to improve procurement strategies and business performance.
- Developed and executed marketing strategies in collaboration with food dealers to boost sales and profitability.
Sr. Team Leader (Damco Freight Forwarding Operations)
Maersk Global
Mumbai, India
10.2018 - 03.2019
- Led a team of 12 executives to manage freight forwarding operations for agencies including Iberia and France, ensuring seamless logistics execution.
- Optimized revenue generation by implementing cost-reduction strategies while maintaining high service quality through accurate estimations and timely invoicing.
- Coordinated with CSOs to secure prompt customer quotations, ensuring timely and accurate billing.
- Facilitated direct communication with key stakeholders, including GSC management, agency representatives, and customers, to address queries and enhance operational efficiency.
- Supervised team communications, providing guidance and support as needed to maintain service excellence.
- Drove operational excellence (OPEX) initiatives, improving efficiency at both the team and organizational levels.
- Conducted weekly performance reviews, provided strategic insights, and presented data-driven recommendations for monthly and quarterly business reviews.
Asst. Manager (Customer Support Export Documentation)
CMA CGM SSCI Pvt Ltd.
Mumbai, India
06.2013 - 10.2018
- Led a team of 38 executives and 2 supervisors to oversee export documentation for CMA CGM, ANL, and CNC carriers across 33 countries, managing diverse regulatory requirements and timelines.
- Managed customs filings for multiple regions, including the U.S., Canada, Japan, Europe, Mexico, and CCAM, ensuring compliance and mitigating risks of delays or penalties.
- Oversaw local customs filings for Malaysia (K5) and Singapore (CTS), ensuring adherence to regional regulations.
- Coordinated with customers for SI submissions well in advance of vessel arrivals, streamlining booking creation through proactive follow-ups and internal RFI escalations.
- Created and released Maritime Transport Documents (Bill of Lading), ensuring accuracy based on shipper instructions, port and carrier regulations, and prioritizing AMS/ACI filings.
- Managed shipper-requested amendments, ensuring compliance with customs filing checks before finalizing documentation.
- Resolved documentation discrepancies efficiently, ensuring seamless transition from export clearance to import processes within turnaround time (TAT).
- Confirmed loading details with customers, ensuring shipment accuracy and compliance with contractual obligations.
- Identified and implemented automation solutions to enhance productivity, improve documentation accuracy, and optimize operational costs.
Senior Executive
Hapag-Lloyd Global Services Pvt. Ltd
Mumbai, India
05.2010 - 05.2013
- Developed and maintained technical documentation, ensuring accuracy and consistency throughout the document lifecycle.
- Authored and updated user guides, manuals, and reference materials to support product development and end-user understanding.
- Executed documentation tasks in compliance with company standards, meeting quality and formatting requirements.
- Collaborated with cross-functional teams, incorporating input from multiple stakeholders to enhance documentation accuracy.
- Managed version control and maintained up-to-date records of all revisions and modifications to existing documents.
- Provided mentorship and guidance to junior team members, supporting knowledge sharing and process improvements.
Back-end Coordinator
Phoenix Enterprises
Mumbai, India
09.2007 - 03.2010
- Developed and managed work schedules, duty assignments, and deadlines to ensure efficient office and administrative operations.
- Monitored project progress, providing timely updates to customers and stakeholders.
- Collaborated with management to address performance challenges, optimizing employee efficiency and work scheduling.
- Provided hands-on support to team members, facilitating productivity and resolving operational difficulties.
- Handled customer inquiries and complaints professionally, ensuring prompt resolution and customer satisfaction.
Education
Post-Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
Moose Jaw, SK04-2025
Skills
- Logistics management
- Stock control
- Supply chain coordination
- Cost control
- Production planning
- Supplier negotiation
- Scheduling expertise
- Update records
- Presentation skills
- Task prioritization
- Multitasking Abilities
- Continuous improvement
- Problem-solving abilities
- Deadline management
Languages
English
Professional
Hindi
Professional
Marathi
Professional
References
References available upon request.
Timeline
Front Desk Receptionist
Heritage Inn
09.2024 - Current
Designation
Swift Cargo Pvt. Ltd.
12.2022 - 07.2024
Designation
Teleperformance
08.2022 - 12.2022
Business Owner (Management & Business Development)
Niryaat Enterprises
05.2019 - 07.2022
Sr. Team Leader (Damco Freight Forwarding Operations)
Maersk Global
10.2018 - 03.2019
Asst. Manager (Customer Support Export Documentation)
CMA CGM SSCI Pvt Ltd.
06.2013 - 10.2018
Senior Executive
Hapag-Lloyd Global Services Pvt. Ltd
05.2010 - 05.2013
Back-end Coordinator
Phoenix Enterprises
09.2007 - 03.2010
Post-Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
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