Sushant Kundra
Winnipeg,Canada
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pass Control Officer
Bouygues Energies & Services
Winnipeg, Canada
01.2024 - Current
- Verify applicants' documents meticulously, ensuring accuracy and compliance with regulations.
- Conduct thorough background checks, covering 5 years, for all applicants.
- Communicate professionally and effectively via email with applicant authorities and airport contractors.
- Manage and prioritize appointments, consistently meet deadlines, and maintain efficient operations.
- Provide exceptional face-to-face customer service, addressing applicant inquiries and concerns with clarity and professionalism.
- Handle incoming phone calls promptly, delivering accurate information and assistance to stakeholders.
Airport Operations Agent
Bouygues Energies & Services
Winnipeg, Canada
01.2023 - 02.2024
- Provided passengers with accurate and timely flight information, ensuring a seamless travel experience.
- Maintained a safe and secure terminal environment through vigilant monitoring and effective emergency response coordination.
- Demonstrated strong communication skills while interacting with passengers, airline personnel, and airport staff.
- Coordinated closely with air traffic controllers to optimize flight schedules and ensure operational efficiency.
Food Service Supervisor
A&W Food Services of Canada Inc.
Winnipeg, Canada
12.2020 - 12.2023
- Directed daily operations of a high-volume food service establishment, ensuring top-tier customer service and operational excellence.
- Managed cash handling procedures, including reconciling registers and overseeing end-of-day financial processes.
- Led a diverse team in achieving performance targets through effective training, motivation, and performance evaluations.
- Implemented strategic initiatives that improved operational efficiency and customer satisfaction metrics.
Retail Store Manager
Boathouse/ Blackwell Stores
Belleville, Canada
03.2018 - 12.2020
- Spearheaded daily sales operations, optimizing transaction accuracy, and enhancing customer service standards.
- Developed and implemented innovative strategies for customer engagement and satisfaction, resulting in a 20% increase in sales.
- Conducted regular performance evaluations and provided constructive feedback to team members, fostering a culture of continuous improvement.
- Managed inventory systems to ensure accurate stock levels and efficient replenishment processes.
Education
College diploma - General Arts and Science
Loyalist College
Belleville, ON07.2019
Skills
- Adaptability
- Problem-Solving
- Communication
- Customer focus
- Attention to Detail
Certification
Microsoft Office
Collegeplacementexperience
- Volunteer in Pharmacy, 144 Quinte I.D.A. Pharmacy, Belleville, ON, 09/01/18, 12/01/18, Prepared blister packs and assisted in refilling authorized patient prescriptions., Took vital signs (blood pressure, temperature, pulse rate) for scheduled patient appointments., Managed drug inventory and verified deliveries against purchase orders., Handled incoming phone calls and provided friendly service at the cash counter.
- Volunteer, Hastings Manor (Long Term Care Facility), Belleville, ON, 05/01/18, 07/01/18, Assisted in feeding and caring for senior residents., Developed skills in food service and customer care within a healthcare setting.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Pass Control Officer
Bouygues Energies & Services
01.2024 - Current
Airport Operations Agent
Bouygues Energies & Services
01.2023 - 02.2024
Food Service Supervisor
A&W Food Services of Canada Inc.
12.2020 - 12.2023
Retail Store Manager
Boathouse/ Blackwell Stores
03.2018 - 12.2020
Microsoft Office
College diploma - General Arts and Science
Loyalist College
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