SUSHANT KUNDRA
Winnipeg,MB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in administration, retail and food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
YWG Pass Office Customer Service Representative
Bouygues Energies & Services
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Organized and detail-oriented with strong work ethic.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tracked customer service cases and updated service software with customer information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Airport Operations Agent
Bouygues Energies & Services
01.2023 - 02.2024
- Ensured compliance with federal aviation regulations through diligent adherence to guidelines governing all aspects of airport management.
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
- Improved airport safety by conducting regular inspections and identifying potential hazards.
- Conducted regular audits of operational processes to identify areas for improvement and implement corrective measures, resulting in enhanced efficiency levels within airport.
- Contributed to emergency preparedness initiatives by participating in drills and staying informed about best practices for crisis response scenarios.
- Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
Cineplex Cast Member ( Part-Time)
Cineplex Entertainment
01.2021 - 12.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Food Service Supervisor
A&W Food Services of Canada Inc.
12.2019 - 12.2023
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Successfully kept within budgetary constraints while maintaining high-quality ingredients and presentation through strategic procurement practices.
- Optimized cost management by negotiating vendor contracts for food supplies, equipment, and services.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 20 team members.
Retail Store Manager
Boathouse/ Blackwell Stores
01.2018 - 11.2019
- Completed routine store inventories.
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Created employee schedules to align coverage with forecasted demands.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Education
College diploma - General Arts And Sciences
Loyalist College
Belleville, ON05.2019
Skills
- Customer Service
- Problem-solving abilities
- Call center experience
- Money handling abilities
- Client Relations
- Call Management
- Time Management
- Administrative Support
- Teamwork and Collaboration
Certification:
- Microsoft Office
Certification
Microsoft office, Present
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
YWG Pass Office Customer Service Representative
Bouygues Energies & Services
02.2024 - Current
Airport Operations Agent
Bouygues Energies & Services
01.2023 - 02.2024
Cineplex Cast Member ( Part-Time)
Cineplex Entertainment
01.2021 - 12.2023
Food Service Supervisor
A&W Food Services of Canada Inc.
12.2019 - 12.2023
Retail Store Manager
Boathouse/ Blackwell Stores
01.2018 - 11.2019
College diploma - General Arts And Sciences
Loyalist College
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