Dedicated Engineering professional with history of meeting company goals,utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated to learn,grow and excel in Cybersecurity ,IT industry .
Overview
6
6
years of professional experience
Work History
IT Systems Administrator/System Support Specialist
Ericsson Canada Inc. Under Contract To Calin Group
09.2020 - Current
Extensive experience in managing multiple projects, coordinating with external contractors and In-house operational Engineering teams, managing budgets, and ensuring efficient lab operations. Strong problem-solving skills, ability to develop strong relationships and communicate effectively.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Completed forms, reports, logs and records to quickly handle all documentation.
Training new Hires and Assisted coworkers and staff members with special Engineering Radio Frequency / IT Lab tasks on daily basis.
Installs, configures, maintains, and administers servers, operating systems, and applications.
Supports operational, technical, and system requirements for the location, installation, operation, and maintenance of servers.
Analyzes, troubleshoots, and resolves system hardware, software, and networking issues on Linux and Windows Platforms.
Create and locally manage the authentication methods policy, tenant-wide settings, password protection policy, and verifiable credentials .
Responsible for scratch installation of 4G and 5G test beds from scratch.
Senior Field Service Technician
Rogers Telecommunications
03.2017 - 08.2020
Conduct training for new hires (workplace safety, proper use of tools, installation and troubleshooting of telecommunication equipment) Work independently and also assist other technicians while in field
Light level meters, RF meters, TDR, Multimeter, cable toner, hand and power tools (e.g., crimper, torque wrench, drills,wire strippers, Sma ,fibre connectors )
Maintenance of Rf Taps both on aerial trunk lines and burial pedestal boxes
Install, maintain, and service telecommunication equipment (Digital boxes, intercoms, internet modems/routers,) at clients' premises
Install Zigbee sensors (i.e., door/window, motion, glass break & water leak) compatible with the Rogers home monitoring system.
Install home automation systems (i.e Cameras, smart door locks, smart appliance switches) and sync it with their Rogers Screen Touchpads for remote accessibility.
Complete all assigned work orders, projects, documentation within time frame according to established parameters and standards of company Perform .
Install, troubleshoot, and merge legacy alarm systems such as Honeywell (PCB vista 15P & 20p), and DSC (PCB 1832, 1864 etc.) with the Rogers system.
Run, splice, test & terminate copper cables (Cat5, Cat6, RG6, RG11) & fiber optic cables such as (50/125 micron)
Interact with multiple clients on daily basis and assist with all client's needs. Maintain positive attitude and professional dress code and demeanor
Education
Associate of Science - Residential And Commercial Drafting & Design
Lester B Pearson College
Montreal Canada
09.2016
Commercial Pilot License - Commercial Aviation
Ahart Aviation Livermore -
California USA
06.2011
Skills
Result Oriented
Self motivated Problem solver
Customer Relationship
Communication
Adaptability
Leading Projects
Receptive
Timeline
IT Systems Administrator/System Support Specialist
Ericsson Canada Inc. Under Contract To Calin Group
09.2020 - Current
Senior Field Service Technician
Rogers Telecommunications
03.2017 - 08.2020
Associate of Science - Residential And Commercial Drafting & Design
5G Wireless Network Engineer at Syntronic Research & Development Canada Inc. (Ericsson Canada Inc.)5G Wireless Network Engineer at Syntronic Research & Development Canada Inc. (Ericsson Canada Inc.)
Software Developer/Engineer, Network Administrator, Systems Administrator, Database Administrator (DBA), IT Security Analyst, DevOps Engineer, IT Support Specialist, Executive Assistant, Administrative Assistant, Paralegal Assistant, Office Clerk, Admin Coordinator, Office Manager, Program Manager, Business Analyst, System Analyst at Think Next Private LTDSoftware Developer/Engineer, Network Administrator, Systems Administrator, Database Administrator (DBA), IT Security Analyst, DevOps Engineer, IT Support Specialist, Executive Assistant, Administrative Assistant, Paralegal Assistant, Office Clerk, Admin Coordinator, Office Manager, Program Manager, Business Analyst, System Analyst at Think Next Private LTD
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL