Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sushant Kapoor

ON

Summary

Dedicated and results-driven restaurant manager with over 6 years of hands-on experience in the hospitality industry. Proven track record of effectively leading teams to deliver exceptional customer service, optimize operational efficiency, and drive revenue growth. Skilled in staff training and development, inventory management, and ensuring compliance with health and safety regulations. Adept at fostering a positive work environment and consistently exceeding customer expectations. Seeking to leverage expertise in restaurant management to contribute to the success of a dynamic dining establishment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Choice Hotels
11.2023 - 04.2024
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.

Team Lead - Line Cook

Warehouse Group Inc.
09.2022 - 11.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

Director of Business Operations

Kapoor Silk And Sarees Pvt Ltd
10.2021 - 07.2022
  • Increased overall business efficiency by streamlining operational processes and implementing cost-saving measures.
  • Optimized supply chain operations by identifying inefficiencies, implementing improvements, and reducing lead times on critical deliverables.
  • Ensured regulatory compliance across all aspects of the business operations by staying up-to-date with relevant legal requirements and industry standards.
  • Oversaw financial planning and budgeting processes, ensuring optimal allocation of resources while minimizing expenses.

Corporate Restaurant Operations and Audit Manager

Gujral Restaurants ltd
10.2020 - 09.2021
  • Evaluated effectiveness of internal controls by testing key controls across various business units within the organization.
  • Recommended changes to management regarding financial operations.
  • Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
  • Developed high-level knowledge of client business goals, policies and procedures to establish foundation for targeted problem solutions.

Retail Manager

Kapoor Silk And Sarees Pvt Ltd
02.2018 - 04.2020
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.

Kitchen and Restaurant Operations Intern

Spellbound
09.2017 - 02.2018
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.

Culinary Intern

JW Marriott
05.2016 - 04.2017
  • Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
  • Contributed to efficient food preparation during busy meal services by working effectively within the kitchen team dynamic.
  • Participated in ongoing professional development opportunities, attending workshops and seminars to further enhance culinary skills and knowledge.

Education

PG Certificate - Hospitality And Tourism Operations Management

Fanshawe College of Applied Arts And Technology
London, ON
04.2024

Bachelor of Arts - Culinary Arts (Hons)

University of Huddersfield
Aurangabad, India
04.2017

Skills

  • Time Management
  • Problem-Solving Skills
  • Listening Skills
  • Guest Relations
  • Staff Management
  • Training and Mentoring
  • POS Systems
  • Teamwork and Collaboration
  • Detail Oriented
  • Hospitality Service Expertise

Certification

  • AHLEI – Reputation Management for Front-Line Staff
  • AHLA - Certified Guest Service Professional
  • Smart Serve
  • WSET Level 1
  • PRUD’HOMME Level 1

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Front Desk Associate

Choice Hotels
11.2023 - 04.2024

Team Lead - Line Cook

Warehouse Group Inc.
09.2022 - 11.2023

Director of Business Operations

Kapoor Silk And Sarees Pvt Ltd
10.2021 - 07.2022

Corporate Restaurant Operations and Audit Manager

Gujral Restaurants ltd
10.2020 - 09.2021

Retail Manager

Kapoor Silk And Sarees Pvt Ltd
02.2018 - 04.2020

Kitchen and Restaurant Operations Intern

Spellbound
09.2017 - 02.2018

Culinary Intern

JW Marriott
05.2016 - 04.2017

PG Certificate - Hospitality And Tourism Operations Management

Fanshawe College of Applied Arts And Technology

Bachelor of Arts - Culinary Arts (Hons)

University of Huddersfield

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