Operations professional with solid track record in regional management. Managed and streamlined operations across multiple locations, ensuring high levels of productivity and operational efficiency. Known for fostering collaborative team environments and delivering consistent results. Skilled in strategic planning and operational oversight. Seeking to leverage these capabilities in new field, focused on delivering impactful results and continuous improvement.
Hi, I’m
Sushant Gupta
Toronto,ON
Summary
Overview
12
years of professional experience
Work History
Barburrito Restaurants Inc.
Regional Operations Leader
06.2022 - Current
Job overview
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Developed processes to save on costs and prevent losses.
- Traveled to over Number locations per week to manage each store and perform reviews of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Enforced compliance with local, state and federal regulations and company standards.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Streamlined regional operations by implementing efficient processes and procedures.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Developed strong relationships with key stakeholders, ensuring continued business success.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Maintained strict compliance with industry regulations and standards, conducting regular audits and training sessions.
- Fostered culture of continuous improvement, encouraging team members to innovate and optimize processes.
- Drove revenue growth in region by identifying and capitalizing on new market opportunities.
- Improved customer satisfaction across region, implementing customer service training for frontline staff.
- Developed and executed strategic plans to expand company's footprint in underperforming markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Soul Foods Canada Inc.
Restaurant General Manager
12.2018 - 06.2022
Job overview
Kanha Restaurants Inc.
Unit Head
04.2018 - 11.2018
Job overview
Oravel Stays Private
Banquet Manager
10.2017 - 04.2018
Job overview
KFC Singapore
Assistant Restaurant Manager
08.2015 - 08.2017
Job overview
Mc Donalds North East India
1sta Assistant Manager
01.2013 - 08.2015
Job overview
Education
Jaipur National UniversityJaipur
Bachelor In Hospitality And Catering Management from Hotel Management
University Overview
Skills
- Franchising
- Operational efficiency
- Excellent interpersonal skills
- Outstanding communication skills
- Forecasting
- Asset management
- Key performance indicators
- Federal regulations
- Compliance management
- Facility management
- Strategic planning
- Report writing experience
- Standard operating procedures
- Inventory monitoring
- Budgets
- Customer and vendor relations
- Operational controls development
- Customer service management
- Performance improvements
- Relationship building
Languages
English
Full Professional
Timeline
Regional Operations Leader
Barburrito Restaurants Inc.
06.2022 - Current
Restaurant General Manager
Soul Foods Canada Inc.
12.2018 - 06.2022
Unit Head
Kanha Restaurants Inc.
04.2018 - 11.2018
Banquet Manager
Oravel Stays Private
10.2017 - 04.2018
Assistant Restaurant Manager
KFC Singapore
08.2015 - 08.2017
1sta Assistant Manager
Mc Donalds North East India
01.2013 - 08.2015
Jaipur National University
Bachelor In Hospitality And Catering Management from Hotel Management
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