Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sushant Arora

EDMONTON,AB

Summary

Dynamic leader with a proven track record at LOBLAW, adept in operations management and motivational leadership. Excelled in enhancing productivity and engagement, achieving significant financial objectives across multiple departments. Skilled in staff hiring and retention, and problem-solving, demonstrated by a rapid promotion within 3 months. Committed to driving business growth and team performance.

Overview

1
1
Certification

Work History

Department Manager

LOBLAW
  • Lead, coach and motivate colleagues to improve productivity, engagement and retention
  • Be committed to maintaining merchandising and operational standards
  • Be accountable for departmental financial objectives
  • Be constantly on the lookout for great talent to join our team
  • Managed scheduling and grievance handling for a 32-member team.
  • Handling the volume of 300k weekly, as well as managing three departments by myself, which include the salad bar, produce, and bulk.
  • Given great results and presented the above mentioned skills during the training itself and got the increment within 3 months of tenure.

Restaurant General Manager

Synergy Franchising
  • Ensured continuous profitability of store operations.
  • Scheduling to segregate, equalize, and properly utilize the workforce while resolving the conflicts between the team members.
  • Identified early-stage opportunities and swiftly addressed them..
  • Ensured compliance with health, safety and sanitation standards.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Developed marketing strategies to promote restaurant services.
  • Recruited, trained and supervised staff members.
  • Resolved customer complaints in a professional manner.
  • Established cash control systems for register transactions.
  • Analyzed financial statements and prepared budgets for the restaurant.
  • Coordinated catering services for special events such as weddings or banquets.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
  • Implemented cost-saving measures while maintaining high quality service levels.
  • Motivated and inspired team leaders.

General Manager

S.S.BAKERS
  • Overseeing daily operations of the business
  • Creating new strategies for growth and putting them into practice
  • Overseeing the budget and managing expenses
  • Maintaining the food grades according to FSSAI
  • Handling the full life cycle of an employee From Entry to Exit
  • Training new staff, indulging them in employee Engagement activities, solving their grievances
  • Seeking their opinions for the better working environment
  • Evaluating productivity and performance and implementing strategies for improvement
  • Keeping reports of business and employee performance
  • Creating their weekly schedules, payroll requirements including attendant sheets and salary management
  • Communicating with clients for their feedbacks and reviews
  • The ability to work in a fast-paced environment
  • ServSafe practices, in some cases.

ASST.SALES MANAGER

BIG BAZAAR
  • Greet customers in a friendly and polite manner
  • Assist customers in the store and on the phone
  • Respond to questions, direct customers to merchandise within the store
  • Educate customers about current promotions
  • Maintain superior knowledge of products and services
  • Contribute to team's daily sales goals
  • Monitor inventory levels and restock shelves as needed
  • Stamp, mark, and tag prices on merchandise
  • Maintain the orderliness of the sales floor
  • Operate cash registers, take payments, and issue receipts.

Education

Graduate B.com (hons) -

Delhi University

Masters Degree in Commerce -

Himalayan University

Skills

  • Customer Service
  • Staff Hiring and Retention
  • Task Organization
  • Team Management
  • Strategic Issue Resolution
  • Schedule Management
  • Budget Development
  • Analytical Decision-Making
  • Efficient Resource Allocation
  • Motivational leadership
  • Database Administration
  • Individual Development Guidance
  • Stock Management Expertise
  • Relationship building and management
  • Performance Assessment
  • Safety and security
  • Operations management
  • Business development and planning
  • Resource coordination
  • Staff hiring and retention
  • Purchasing functions
  • Personnel management

Certification

  • first aid certificate

Timeline

Department Manager

LOBLAW

Restaurant General Manager

Synergy Franchising

General Manager

S.S.BAKERS

ASST.SALES MANAGER

BIG BAZAAR

Graduate B.com (hons) -

Delhi University

Masters Degree in Commerce -

Himalayan University

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