Summary
Work History
Education
Skills
Majorstrengths
Languages
Timeline
Generic

SUSHANT ARORA

Summary

Highly motivated professional with a strong desire to work in a challenging environment that promotes continuous learning and growth. Successfully turned around a loss-making store and enhanced brand image within the community as part of Synergy Franchising in Edmonton. Possess a comprehensive understanding of all aspects of business operations, gained through seven years of experience in the FMCG industry, including one year at Big Bazaar. Proficient in using Tally 9.1, Microsoft Word, and Microsoft Excel. Exceptional verbal and written English-language skills, complemented by excellent interpersonal abilities. Thrive in dynamic environments with changing expectations and requirements. Proven track record in strategic planning, organizing, and consistently achieving key objectives.

Work History

Department manager

LOBLAW
  • Lead, coach and motivate colleagues to improve productivity, engagement and retention
  • Be committed to maintaining merchandising and operational standards
  • Be accountable for departmental financial objectives
  • Be constantly on the lookout for great talent to join our team
  • Handling the team of 32 members, their scheduling, grievances as well as maintain the appropriate work culture among the team members
  • Handling the volume of 300k weekly as well as handling 3 departments by myself which includes SALAD BAR, PRODUCE and BULK
  • Given great results and presented the above mentioned skills during the training itself and got the increment within 3 months of tenure.

Restaurant General Manager

Synergy Franchising
  • Maintaining profitability of the store
  • Scheduling to segregate equal and proper utilizing proper workforce while resolving the conflicts between the team members
  • Training and checking the team members if following Brand standard, food safety and personal hygiene
  • Implement best practices for the guest experience and resolving complaints with ease
  • Improving brand image as the responsibility of Brand Ambassador
  • Reducing the food cost, labor Cost as well as optimization of the utility expenditure
  • Delegating and follow up with the Team Leaders, Team Leader Specialist as well as the Assistant Manager
  • Following up with the Team Members about the company policies and techniques are properly implemented
  • Observing any opportunity at the early stage and eliminate them as soon as possible.

General Manager

S.S.BAKERS
  • Overseeing daily operations of the business
  • Creating new strategies for growth and putting them into practice
  • Overseeing the budget and managing expenses
  • Maintaining the food grades according to FSSAI
  • Handling the full life cycle of an employee From Entry to Exit
  • Training new staff, indulging them in employee Engagement activities, solving their grievances
  • Seeking their opinions for the better working environment
  • Evaluating productivity and performance and implementing strategies for improvement
  • Keeping reports of business and employee performance
  • Creating their weekly schedules, payroll requirements including attendant sheets and salary management
  • Communicating with clients for their feedbacks and reviews
  • The ability to work in a fast-paced environment
  • ServSafe practices, in some cases.

ASST.SALES MANAGER

BIG BAZAAR
  • Greet customers in a friendly and polite manner
  • Assist customers in the store and on the phone
  • Respond to questions, direct customers to merchandise within the store
  • Educate customers about current promotions
  • Maintain superior knowledge of products and services
  • Contribute to team's daily sales goals
  • Monitor inventory levels and restock shelves as needed
  • Stamp, mark, and tag prices on merchandise
  • Maintain the orderliness of the sales floor
  • Operate cash registers, take payments, and issue receipts.

Education

Graduate B.com (hons) -

Delhi University

Masters Degree in Commerce -

Himalayan University

Skills

  • Customer Service
  • Staff Hiring and Retention
  • Workflow Coordination
  • Team Supervision
  • Problem-Solving
  • Schedule Management
  • Training and mentoring
  • Goals and performance
  • Operations
  • Cost Planning
  • Decision-Making
  • Resource Coordination

Majorstrengths

  • Managerial skills and leadership skills
  • Problem-solving and critical-thinking skills
  • Strategic business planning
  • Importance to details
  • Customer Handling
  • Communication
  • Multi-Tasking
  • Organized

Languages

Hindi
Professional Working
Punjabi
Elementary
English
Professional Working

Timeline

Department manager

LOBLAW

Restaurant General Manager

Synergy Franchising

General Manager

S.S.BAKERS

ASST.SALES MANAGER

BIG BAZAAR

Graduate B.com (hons) -

Delhi University

Masters Degree in Commerce -

Himalayan University

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SUSHANT ARORA