Sushannah Smith
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Nutrition Aide
UHN
04.2019 - Current
- Employed conflict resolution skills and problem-solving in a fast-paced healthcare environment
- Collaborated with healthcare professionals to ensure the successful implementation of nutritional interventions for patients.
- Assisted dieticians in creating comprehensive nutritional care plans for patients with various health conditions.
- Supported hospital goals for optimal patient outcomes by consistently providing high-quality nutrition services.
Administrative Assistant
Comfort Foot Care
01.2020 - 11.2021
- Managed administrative tasks, ensuring smooth operations through efficient filing and scheduling
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated transparent client communication via email and phone, fostering seamless interactions
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Front Desk Attendant
Dave and Busters
01.2017 - 04.2018
- Responded to inquiries via phone and email, ensuring effective communication across departments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
Education
Bachelor of Arts - Urban Studies
York University
Toronto, ON01.2017
Skills
- Customer Service and Conflict Resolution
- Emergency Response
- Interpersonal Skills
- Microsoft Office
- Verbal and Written Communication Skills
- First Aid and Safety
- Multitasking, Organization and Time Management
- COVID-19 Safety Policies
- Medical Terminology
Timeline
Administrative Assistant
Comfort Foot Care
01.2020 - 11.2021
Nutrition Aide
UHN
04.2019 - Current
Front Desk Attendant
Dave and Busters
01.2017 - 04.2018
Bachelor of Arts - Urban Studies
York University
Similar Profiles
Shahab ShivaieShahab Shivaie
Research Associate at UHNResearch Associate at UHN
Gert WielandGert Wieland
Business Intelligence Manager at UHNBusiness Intelligence Manager at UHN
Hunain JamalHunain Jamal
Research Assistant at UHNResearch Assistant at UHN