Susan M. Stimpson
Pioneer,CA
Summary
A talented and professional health care coordinator with 10 years+ of diverse experience in fast-paced privately owned, non-profit, Surgery Center and corporate sectors. Strong organizational and communication skills with ability to concurrently direct multiple business affairs. Processes an array of versatile skills to transfer into any administrative setting to create and maintain high levels of efficiency and productivity. Seeking an opportunity to secure a full-time position that utilizes skillset and proficiency to achieve organizational goals.
Diligent Patient Services Representative with solid background in patient services. Adept at managing patient inquiries and resolving issues efficiently. Demonstrated ability to handle scheduling and coordinate with healthcare professionals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Services Representative II
Sutter Amador Surgery Center
01.2022 - Current
- General knowledge of patient access, financial counseling, functions in acute, and non-acute settings
- Working knowledge and understanding of insurance and medical terminology
- Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws
- Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems
- Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
- Possess verbal and written communication and active listening skills
- Accuracy and attentiveness to detail
- Decision making and problem solving skills
- Ability to work concurrently on a variety of tasks/projects in diverse environment
- Ability to meet or exceed targeted customer service, productivity and quality standards
- Ability to work with and maintain confidential information
Intake Coordinator/Medical Records Coordinator
Hospice of Amador and Calaveras
01.2016 - 10.2021
- Timely processing of new referrals per clinical procedure policy
- Prepare and coordinate clinical work schedule, track personal time off requests/verify & calculate PTO availability, update staff time off calendar, and track timecard submission
- Audit all admissions and discharges, by a registered nurse and medical social worker for compliance, follow up and ensure all corrections are made
- Ensure an active plan of care is generated and signed by each member of the patient's care team (RN, MD, MSW, Volunteer Coordinator, and Chaplain), as frequently as necessary for Medicare compliance
- Death audit and filing for each death/discharge/revocation
- Submit all HIS admissions and discharges to CMS bi-weekly
- Audit active patients for Medicare visit compliancy
- Compile, run, and record all daily, weekly and monthly reports per Medicare compliance standards
Education
High School Diploma -
Cubberley High School
Palo Alto, CA01.1979
Skills
- Administrative skills
- Decision making
- Detail oriented
- Experience with Microsoft
- Oral and written communication skills
- Planning & Prioritization
- Problem assessment
- Scheduling
- Team building and supervision
- Patient registration
- Patient confidentiality
- Healthcare
- HIPAA compliance
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Data entry
- EMR
- EMR updating
- Patient identity verification
Hobbies and Interests
- Equestrianism
- Writing
- Art
- Reading
- Travel and Culture
- Volunteering
Certification
- Basic Life Support Certification (BLS)
Timeline
Patient Services Representative II
Sutter Amador Surgery Center
01.2022 - Current
Intake Coordinator/Medical Records Coordinator
Hospice of Amador and Calaveras
01.2016 - 10.2021
High School Diploma -
Cubberley High School
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