Susanne Pingree
Camarillo
Summary
Dynamic FNS Patient Services Manager at Morrison, skilled in quality assessment and conflict resolution. Enhanced patient satisfaction through effective communication and staff training, ensuring compliance with safety standards. Proven ability to lead teams and manage documentation, resulting in improved service delivery and patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
FNS Patient Services Manager
Morrison
08.2022 - Current
- Providing exceptional customer service and addressing concerns promptly from patient visitations.
- Maintained professional, organized, and safe environment for employees.
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service for patient meal deliveries and menu options.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards by conducting shadow reports.
- Maintained effective supply levels by monitoring and reordering nutrition supplements.
- Hire, direct, coach and develop FNS patient team.
- Comply with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPPA regulations, and patient rights polices.
Catering to You Supervisor
Community Memorial Hospital
05.2005 - 08.2022
- Oversee assembled High Risk meal trays for accuracy and documentation to assure safety for patient modified diets/food allergies.
- Manage multiple tasks while remaining adaptable and providing teamwork.
- Work closely with co-workers for cleaning protocols and increase aide efficiency.
- Adhere to administrative departmental policies and procedures regarding safety, health, and HIPPA compliance.
- Reporting progress and dietary issues to RD.
- Participate in ongoing trainings for diets, procedures, safety and supervisory classes.
- Assist with interviews and staff training.
Education
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA06-1996
Skills
- Quality assessment
- Patient relations
- MyDining Administrator patient meal ordering system
- Work Schedule Creation
- Team leadership
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Policy implementation
- Conflict resolution
- Performance evaluations
- Professional and courteous
Certification
- ServSafe Certification
- Patient Programs Certification
Timeline
FNS Patient Services Manager
Morrison
08.2022 - Current
Catering to You Supervisor
Community Memorial Hospital
05.2005 - 08.2022
High School Diploma -
Adolfo Camarillo High School
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