SUSANNE MARTINEZ
San Jose
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
KIMS AUTO BODY
12.2024 - Current
- Managed office supplies inventory, anticipating needs and placing timely orders to support smooth operations.
- Screened and prioritized phone calls and emails, providing accurate information or redirecting inquiries to appropriate staff.
- Handled sensitive and confidential information with integrity, ensuring data privacy and security.
- Responded to client and customer inquiries promptly, delivering clear communication and professional service.
- Served as the primary point of contact for visitors, greeting them professionally and ensuring a positive experience.
- Supported scheduling and calendar management for staff, helping coordinate meetings and maintain priorities.
- Assisted with onboarding and HR-related administrative tasks as needed.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Drug Safety Associate I
CCS Associates
03.2019 - 04.2024
- Received, tracked, and managed safety assessment reports (SAE), ensuring compliance with regulatory requirements and timely processing.
- Documented daily activities and generated reports in tracking databases, supporting cross-functional teams with accurate information.
- Coordinated internal and external distribution of reports, facilitating communication between executives, sponsors, and partners.
- Oversaw data entry and validation for specialized studies, ensuring accuracy and prompt resolution of discrepancies.
- Prepared reconciliations and managed follow-up communications with healthcare professionals and clinical sites.
- Produced regulatory documents and listings, demonstrating attention to detail and strong documentation skills.
- Assisted with client projects and supported operations management as requested.
Preschool Receptionist
Sunny Days Preschool
10.2018 - 03.2019
- Logged and scanned documentation accurately, ensuring completeness and compliance with established procedures.
- Collaborated with staff to achieve daily objectives and support smooth classroom operations.
- Responded to parent inquiries via phone and email, providing timely and professional communication.
- Managed client inquiries and concerns, delivering proactive resolutions and maintaining high satisfaction.
- Escalated issues to management as needed, ensuring prompt attention and resolution.
- Maintained a welcoming environment for visitors, serving as a professional first point of contact.
Administrative Assistant
Pediatric Therapy Services
10.2011 - 09.2018
- Assisted therapists in a clinical environment, supporting daily operations and patient care coordination.
- Managed daily billing and insurance processes, ensuring accurate and timely submission of claims and invoices.
- Scheduled appointments and maintained calendars for staff, optimizing workflow and resource allocation.
- Welcomed and assisted visitors and clients, ensuring a positive and organized front desk experience.
- Organized and maintained confidential patient files, demonstrating attention to detail and data privacy.
- Supported onboarding of new patients, ensuring timely delivery of information and smooth integration.
- Handled incoming and outgoing calls, providing clear communication and accurate message recording.
Education
Associate of Arts - Liberal Arts and Social Behavioral Sciences
San Jose City College
San Jose, CA05.2025
Skills
- Reception management
- Efficient mail processing
- Appointment coordination
- Strong verbal communication
- Clerical support
- Safety protocols
- Insurance eligibility verification
- Data verification
- Bookkeeping
Certification
- Certified coding specialist
- Cpr certification
Languages
English - Fluent
Additional Information
CPR Certified
Timeline
Administrative Assistant
KIMS AUTO BODY
12.2024 - Current
Drug Safety Associate I
CCS Associates
03.2019 - 04.2024
Preschool Receptionist
Sunny Days Preschool
10.2018 - 03.2019
Administrative Assistant
Pediatric Therapy Services
10.2011 - 09.2018
Associate of Arts - Liberal Arts and Social Behavioral Sciences
San Jose City College