Susanne Breckenridge
Maple Ridge,BC
Summary
To Secure Part Time/Full Time Employment as a Guest service professional
Overview
21
21
years of professional experience
Work History
Budtender
Mission Cannabis
02.2022 - 05.2024
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
Guest Services Agent
Petro Canada
10.2019 - 07.2021
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Esso Maple Ridge
10.2017 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Parts Sales
Aerspace Aviation
07.2016 - 02.2017
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
Shipper/Receiver
Advanced Flow Systems
02.2015 - 11.2016
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
- Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
- Processed and restocked returns.
- Maximized warehouse space utilization through strategic pallet stacking techniques and optimized storage layouts.
- Coordinated storage locations and product movements.
- Increased on-time deliveries through consistent coordination with carriers and proactive issue resolution.
- Scheduled pickups and deliveries to maintain smooth operations.
- Streamlined warehouse operations with the implementation of effective organization systems for easy product retrieval.
- Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.
- Ensured regulatory compliance by properly labeling shipments, adhering to safety protocols, and maintaining documentation.
Stores Clerk
Prism Helicopters Ltd.
01.2003 - 09.2012
- Contributed to the continuous improvement process by suggesting modifications to existing workflows that resulted in enhanced efficiency within the department.
- Negotiated favorable pricing agreements with vendors, contributing to cost savings for the organization.
- Enhanced inventory accuracy by conducting regular audits and maintaining updated records of aviation parts.
- Conducted thorough research on potential suppliers, evaluating their performance against established criteria before making recommendations to management for consideration.
- Implemented an effective organization system for physical inventory storage, allowing for quick retrieval of requested items.
- Facilitated smooth communication between maintenance crews and vendors to resolve any discrepancies in part specifications or deliveries promptly.
- Ensured the timely delivery of critical parts to remote locations by coordinating with freight forwarders and other transportation providers.
- Managed the disposal of obsolete or damaged aviation parts in accordance with environmental regulations and company policies.
- Collaborated with maintenance teams to identify required parts and expedite their delivery, minimizing aircraft downtime.
- Improved customer satisfaction by providing timely and accurate information on part availability and delivery status.
- Reduced lead times for critical aviation parts by establishing strategic relationships with suppliers and expediting orders as needed.
- Prepared detailed reports on inventory levels, order statuses, and supplier performance metrics for review by management.
- Ensured compliance with regulatory requirements by meticulously maintaining documentation related to parts acquisition, storage, and distribution.
- Maintained strong working relationships with internal departments such as purchasing, accounting, and logistics to ensure seamless coordination in fulfilling customer orders.
- Developed a comprehensive understanding of aircraft systems, enabling efficient identification of required replacement parts when assisting maintenance teams.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Delivered merchandise to business locations for use in parts repairs or direct sales.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
Education
High School Diploma -
Belmont Secondary School
Victoria, BC06.1986
Skills
- Mature, Self-motivated, Responsible and reliable team player
- Ability to work quickly with attention to detail, while always keeping the success of the customer in mind
- Proficient working in a retail environment with vast multi-tasking skills
- Always happy and upbeat when dealing with the public
- Very personable and able to work independently or as part of a team
- Over 20 years experience in customer service, shipping and receiving
- Extensive skills in cash sales, credit card and debit transactions
- Cannabis strain familiarity
- Patience and Empathy
- Restocking Inventory
- Discussing cannabis
- Counting money
Specialtraining
- W.H.M.I.S.
- Human Factors
- Trans. Of Dangerous Goods
- Level I Emerg. First Aid
- Fork lift Certification
- Safety Committee Member
References
References available upon request
Languages
English
Elementary
Timeline
Budtender
Mission Cannabis
02.2022 - 05.2024
Guest Services Agent
Petro Canada
10.2019 - 07.2021
Cashier
Esso Maple Ridge
10.2017 - 10.2019
Parts Sales
Aerspace Aviation
07.2016 - 02.2017
Shipper/Receiver
Advanced Flow Systems
02.2015 - 11.2016
Stores Clerk
Prism Helicopters Ltd.
01.2003 - 09.2012
High School Diploma -
Belmont Secondary School
Similar Profiles
Austin RhotenAustin Rhoten
Inventory Manager/Purchaser at Broadway Cannabis Market/Mint Cannabis CO.Inventory Manager/Purchaser at Broadway Cannabis Market/Mint Cannabis CO.
Gina RiveraGina Rivera
Patient Care Representative at Dark Matter Cannabis / Top Crop CannabisPatient Care Representative at Dark Matter Cannabis / Top Crop Cannabis
Charles H. StevensCharles H. Stevens
Cannabis Machine Operator, Scale Associate at Trulieve Cannabis Corp.Cannabis Machine Operator, Scale Associate at Trulieve Cannabis Corp.