Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Susanna Morales

Brockville,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tracelogix
11.2010 - 06.2022
  • I developed a strong foundation in providing exceptional customer service
  • I handled inquiries, resolved issues, and maintained a positive relationship with a diverse range of customers
  • Through years of experience, I honed my skills in managing customer expectations, ensuring customer satisfaction, and maintaining a professional and friendly demeanor
  • I was responsible for accurately inputting and updating customer information, tracking inquires and generating reports
  • I regularly communicated with customers, colleagues, and other departments to ensure smooth operations and provided updates as requested.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Rep

Keystone Manufacturing (ABnote North America)
09.1999 - 10.2010
  • Prefight customer files (proof read copy)
  • Order colour keys for press approvals
  • Attend weekly production meetings
  • Liaison with fulfillment team to ensure dead lines are met
  • Update dockets with billable time/proofs

Education

Certificate - General Arts And Sciences

Centennial College of Applied Arts And Technology
Scarborough, ON

Skills

  • Inventory reporting
  • Generate reports using Excel
  • Access customer orders through emails, customer portals and various OS platforms
  • Expedite rush orders (Pick, Pack and Ship within specified time)
  • Attend client meetings
  • Liaison with production to ensure SLA are met
  • Update customers with tracking #'s via various shipping methods

Personal Information

Susanna Morales


2867 2nd Consession Rd Brockville On K6V 5T1

289-387-2907


General Interest

Physical Fitness, cooking, photography, reading


References available upon request

Certification

Food Safety Certificate

Smart Serve Certificate

Timeline

Customer Service Representative

Tracelogix
11.2010 - 06.2022

Customer Service Rep

Keystone Manufacturing (ABnote North America)
09.1999 - 10.2010

Certificate - General Arts And Sciences

Centennial College of Applied Arts And Technology

Food Safety Certificate

Smart Serve Certificate

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Susanna Morales