Summary
Overview
Work History
Education
Skills
Timeline
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SUSANNA LO

Burnaby,BC

Summary

Human Resources Professional with strong background in legal knowledge driven to improve morale, decrease turnover and improve productivity. 8+ years of Human Resources experience with background in ADP WorkForceNow, Ceridian Powerpay, Procore, Taleo, QuickBooks Time and ZOHO CRM. Currently working toward the CPHR designation.

Overview

11
11
years of professional experience

Work History

Human Resources Generalist

Enersolv Design & Build Ltd
02.2020 - Current
  • Streamline human resources efficiencies, coordinate new hire orientations and provide onboarding and training for 180+ employees.
  • Coach managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
  • Evaluate resumes, interview, and present qualified candidates to hiring managers and solicit feedback to refine recruiting strategy.
  • Develop, implement and enforce policies and procedures to improve delivery of human resources services.
  • Handle employee claims, immigration and legal matter relating to human resources activity.

Advisor, People and Culture

Prizm Media Inc.
11.2018 - 01.2020
  • Provided advice, information and guidance to 35+ employees and managers on legislation, policies and procedures relating to the HR functions.
  • Developed and built on various best-in-class HR programs and initiatives such as performance management, succession planning, employee training, recruiting and on-boarding.
  • Coordinated and maintained records for all employees ensuring that personnel information is compliant with federal and provincial regulations concerning employment.

Human Resources Administrator

Dye & Durham Corporation
04.2017 - 11.2018
  • Supported 200+ employees at all levels, including executive leadership, as a resource and first point of contact on employment-related matters.
  • Performed all aspects of the recruitment process across Canada, prepared offers of employment and conducted new hire orientations.
  • Coordinated and oversaw the annual performance and salary review process.

Human Resources Coordinator

Meridian Valet (Division of Impark)
11.2015 - 03.2017
  • Management of 120+ hourly employees (coaching, discipline and correspondence).
  • Coordinated full cycle recruitment and budget, conducted new hire orientation, created orientation packages, completed new hire and termination paperwork.

Intake/ PDCT HR Assistant (Volunteer)

Canadian Red Cross
05.2015 - 10.2015
  • Conducted phone pre-screening interviews and reference checks on potential volunteers.
  • Created and updated applicants paper and electronic file on database.

Department Supervisor

H&M
03.2013 - 10.2015
  • Supported the HR Manager as second interviewer and note taker for staff interviews.
  • Executed administration duties such as preparing reports and assisting with the payroll process.

Education

Diploma - Business Administration (Human Resources Option)

British Columbia Institute of Technology

Skills

  • Typing speed: 75 WPM
  • Occupational First Aid Level 1 Certification
  • Fluent in English and Cantonese, conversational Mandarin

Timeline

Human Resources Generalist

Enersolv Design & Build Ltd
02.2020 - Current

Advisor, People and Culture

Prizm Media Inc.
11.2018 - 01.2020

Human Resources Administrator

Dye & Durham Corporation
04.2017 - 11.2018

Human Resources Coordinator

Meridian Valet (Division of Impark)
11.2015 - 03.2017

Intake/ PDCT HR Assistant (Volunteer)

Canadian Red Cross
05.2015 - 10.2015

Department Supervisor

H&M
03.2013 - 10.2015

Diploma - Business Administration (Human Resources Option)

British Columbia Institute of Technology

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