Susan B Romero
La Puente
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Rite Aide Pharmacy
Azusa
11.1989 - 07.2025
- Processed and filled prescriptions accurately for patients and healthcare providers.
- Managed inventory levels to ensure adequate stock of medications and supplies.
- Operated pharmacy software to maintain patient records and prescription information.
- Collaborated with healthcare professionals to resolve medication-related issues promptly.
- Maintained cleanliness and organization of the pharmacy workspace for efficiency.
- Trained new pharmacy technicians on procedures and best practices in the workplace.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Provided education materials about medications to patients upon request.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Assisted in training new employees on pharmacy procedures.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Skills
- Prescription processing
- Inventory management
- Pharmacy software
- Drug preparation
Certification
- Pharmacy Technician Certification/ PTU
References
References available upon request.
Timeline
Pharmacy Technician
Rite Aide Pharmacy
11.1989 - 07.2025