SUSANA PENA
Comox,BC
Summary
Caring and enthusiastic Body Worker with 7 years of experience. Skilled in a wide range of massage techniques and modalities. Excellent listener and good communicator who works hard to make each client's massage experience a positive one. Committed to providing body works for the well-being of the mind, body and soul. Excellent skills in Swedish, deep tissue, joint release, shiatsu, and prenatal massage. Currently studying to become a RMT at Pacific Coastal College of Massage Therapy (PCCMT). Looking to obtain a position in a company that will develop additional skills in massage techniques.
Overview
9
9
years of professional experience
Work History
Massage Practitioner
Vida Spa at Fairmont Chateau Whistler
11.2020 - 09.2023
- Perform wide range of variety of massage including Swedish Massage, Deep tissue Massage, Body Wrapping Massage and Prenatal.
- Worked with 15 clients per week performing variety of therapeutic massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Assisted spa technicians with room set-up.
- Cleaned massage rooms after use and prepared for next client.
- Offered refreshments of ice water and iced tea to all incoming guests.
Massage Practitioner
Self Employed
10.2018 - 10.2019
- During my maternity leave after the birth of my child, I focused on maintaining and enhancing my skill set. That involve keep practicing my skill as body worker providing regular massages.
Park Maintenance/ Supervisor Part -time Summer Job
Resort Municipality of Whistler
05.2015 - 09.2018
- Clean public areas and pick up litter around parks and medians, collect and dispose of garbage and litter as directed, setting up seasonal operations as directed (i.e.
- Clearing trails, cleaning equipment, trail and park signage, and setting up sports fields., Whistler Places - Whistler, Canada, BC area.
- Requisitioned supplies and equipment for cleaning and maintenance functions.
Massage Practitioner
Whistler Day Spa At Pan Pacific
01.2017 - 05.2018
- Perform wide range of variety of massage including Swedish Massage,Deep tissue Massage, Shiatsu, reflexology and Prenatal.
- Worked with 20 clients per week performing variety of therapeutic massages.
- Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
- Focused on specific muscle groups to release physical and emotional tension.
- Responded to needs and requests of spa director.
- Assisted spa technicians with room set-up.
- Replenished body treatment sheets after each spa session.
- Cleaned massage rooms after use and prepared for next client.
- Offered refreshments of ice water and iced tea to all incoming guests.
Breakfast Supervisor
Pan Pacific Village Centre - Whistler
01.2015 - 04.2015
- Required to supervise and assist with the setup of the breakfast room, prepare food and provide a high standard of customer service.
- To be responsible for the smooth running of the breakfast service, to provide a consistently high level of guest care.
- Providing customer services in a high volume working environment with 200 rooms across 16 properties in Whistler.
- Responsibilities include greeting customers, check in and check out, conflict resolution, telephone and extranet reservations, answering telephone and e-mail enquiries and providing information about Whistler and the surrounding within the department & to maximize all sales opportunities for the hotel.
- Banquet casual server, Fairmont, Whistler, BC, Canada.
Education
700 Hours Spa Therapy Program
Vancouver School of Bodywork & Massage Ltd
Vancouver, BC02.2016
Deep Flow Course
Vancouver School of Bodywork & Massage Ltd
04.2016
2 Days of Prenatal Workshop
Vancouver School of Bodywork & Massage Ltd
Bachelors in Eco-tourism Administration
National Andres Bello University
Currently Studying Massage Therapy Part-time
Pacific Coastal College of Massage Therapy
Vancouver, BCSkills
- Ability to remain calm, approachable, and friendly in Positive, friendly and enthusiastic
- Effective time management
- Ability to offer a variety of massage treatment like Swedish Massage, Sport Massage, Deep tissue Massage, Joint release and Pregnancy massage
- Reflective listening, positive, friendly and enthusiastic
- Fluent in English and Spanish (Verbal and Written)
- Customer service-oriented
- Attentive to detail
Interests
Hot yoga, power yoga, skiing, hiking, biking, fire poi and travelling, including trips throughout Argentina, Chile, Peru,
Bolivia, Mexico, Guatemala, Belize, British Columbia, the Miami area, and the South of England.
References
- Romina Corbalan. Spa Manager at Vida Spa Fairmont Whistler Romina@vidaspas.com
- Marie Salton. Bodywork Therapy Program Director. 6043542559
- Cheryl Smith. Manager at Whistler Municipality. 6049059596
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Massage Practitioner
Vida Spa at Fairmont Chateau Whistler
11.2020 - 09.2023
Massage Practitioner
Self Employed
10.2018 - 10.2019
Massage Practitioner
Whistler Day Spa At Pan Pacific
01.2017 - 05.2018
Park Maintenance/ Supervisor Part -time Summer Job
Resort Municipality of Whistler
05.2015 - 09.2018
Breakfast Supervisor
Pan Pacific Village Centre - Whistler
01.2015 - 04.2015
Bachelors in Eco-tourism Administration
National Andres Bello University
700 Hours Spa Therapy Program
Vancouver School of Bodywork & Massage Ltd
Deep Flow Course
Vancouver School of Bodywork & Massage Ltd
2 Days of Prenatal Workshop
Vancouver School of Bodywork & Massage Ltd
Currently Studying Massage Therapy Part-time
Pacific Coastal College of Massage Therapy
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