Susana George

Shift Differential RDH

Shift Differential RDH

Employee Position

• Providing ongoing support, guidance, consistent training & refreshing patrolling standards to guards for properties we protect
• Liaison between guards and situations in the field with the office- detailed high quality written and oral communications
• Supervision of 17 static and mobile guards in one shift
• Ensuring security and life safety of all guards are a priority
• Ability to maintain safe and defensive driving of 150 km per shift
• Writing and reviewing incident reports for accuracy and details
• Stand-in for sick/ absent guards' routes and sites
• Immediately report OH&S incidents, near-misses, unsafe conditions, and at-risk situations to Management
• Promote use of PPE where necessary

• Surveillance and reporting of sites prescribed
• Defensive driving practiced through 330 km per shift
• Perform highly visible patrols of assigned patrol areas with K-9
• Seek compliance with property standards, rules, and regulations
• Positively engage with clients on a continual basis
• Protect property and maintain a safe and welcoming environment
• Enforce property's rules and regulations in a fair and responsible manner
• Remain vigilant for signs of criminal or suspicious behavior
• Remain prepared to respond to crime, disturbances, alarms, and emergencies
• Report and follow up with hazards or deficiencies identified during course of duty
• Ability to maintain and enforce access control procedures

• Experience in handling highly sensitive and confidential information
• Adaptability to fluid situation and constantly-changing processes
• Communicating with patients, assessing their condition, and advising
• Patient investigation and counselling requires a detail-orientated, articulate and motivated nature to make a difference
• Assess COVID-19 signs and symptoms
• Discuss symptom onset to determine incubation and infectious periods
• Facilitate testing and referral to healthcare services and resource care coordination
• Inform patients of positive test result with empathy and professionalism
• Provide orders for isolation and provide education on COVID-19 related information
• Data management in provincial IT systems

• Assessment and interviewing techniques via phone call for data collection prior to scheduling appropriate appointments accordingly
• Adhered to strict HIPAA & FOIP guidelines at all times to protect patient privacy
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
• Prepared claim forms for dental insurance
• Maintained and managed patient records in compliance with security regulations
• Supported providers in outpatient medical office through coordinating all administrative operations
• Managed financial documentations such as expense reports and invoices
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
• Received, recorded and addressed incoming and outgoing communication via telephone, mail, office app and email

• Provide compassionate care and ensure patient comfort through communication, exceptional clinical skills, gentle approach and positive rapport development
• Gently administer local anesthetic and adjunctive therapies such as irrigation, and desensitizing agents
• Educate patients on importance of oral hygiene and demonstrated techniques for flossing, brushing and other intra-oral aids
• Maintain accurate medical and dental records by documenting important patient data
• Screen patients for signs of oral cancer, lesions or disease by visually and manually inspecting mouth and gums
• Remove soft and hard deposits using ultrasonic and manual debridement techniques, and finish with polishing teeth
• Apply fluoride and dental sealants to protect patients' teeth from decay
• Care for patients with special needs by providing individualized services, including education related to specific procedures and communicating with caregivers
• Improvement and development of knowledge through continuing education courses and seminars
• Perform preventative maintenance on dental equipment and resolved malfunctions by troubleshooting
• Develop team communications and information for team meetings
• Carry out advanced dental hygiene procedures- LAPT (Laser Assisted Periodontal Therapy) with soft tissue Diode laser
• Support dentists during emergency dental situations by assisting with local anesthetic administration, rubber dam application or moisture control procedures
• Manage quality assurance program, including on-site evaluations internal audits and customer surveys

• Similar to above

• Similar to above

• Similar to above

• Similar to above

Freelance Position

• Prepare rooms for appointments by disinfectant wiping for turn-over
• Process and sterilize instruments and equipment between patients for infection prevention and control
• Schedule appointments for new and existing clients, factoring in provider availability and scheduling loads
• Assist dentists by passing instruments; suctioning intraoral fluids; mixing materials for fillings, cements, casts, and impressions
• Help dental hygienists complete routine and advanced procedures by preparing patients and instruments for expected needs including periodontal screening and recording
• Support dentists with procedures that restore teeth- fillings, temporary and permanent crowns, root canal therapies, and oral surgery
• Educate patients on dental hygiene, pre-surgical instructions and post-surgical care
• Document patients' dental health information, medical history and vital signs
• Explain treatment procedures and instructed patients on home care guidelines
• Prepare radiological (x-ray) images, allowing dentist to spot cavities, decay, and problem areas requiring treatment
• Teach patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage
• Educate patients on post-operative care, including how to protect dental work and boost healing
• Assist dentist in management of appointment by preparing armamentarium for planned procedures, typing their notes, and entering data for prescription submission to pharmacy
• Performing in-office professional teeth whitening systems and fabricated custom at-home touch-up maintenance trays.

• Similar to above

• Similar to above