Susana Vela

• Partnered with the Operations Executive to oversee daily store operations and support business objectives.
• Managed OMNI order fulfillment processes to ensure accurate and timely completion of customer orders.
• Supervised truck unloading and coordinated merchandise flow to the sales floor.
• Collaborated with merchandising teams to complete product processing efficiently, often within one day.
• Led associates to maintain productivity, accuracy, and operational excellence.

- Led the fulfillment team during high-volume and holiday periods.
- Ensured online orders were completed and shipped on schedule.
- Monitored daily fulfillment queues to maintain service standards and workflow efficiency.
- Trained and coached team members to improve performance and productivity.

- Picked, packed, and processed customer orders accurately and efficiently.
- Maintained strong productivity while meeting strict fulfillment deadlines.