Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Susana Vela

Simi Valley

Summary

Dynamic Operations Supervisor at Kohl's with a proven track record in enhancing inventory accuracy and customer satisfaction. Skilled in performance monitoring and team leadership, I successfully implemented process improvements that streamlined operations and optimized resource management, resulting in a significant reduction in discrepancies and improved service quality.

Work History

Operations Supervisor

Kohl's
  • Supervised daily operations, ensuring efficient workflow and adherence to company standards.
  • Trained new team members on operational procedures and safety protocols.
  • Implemented process improvements that enhanced inventory accuracy and reduced discrepancies.
  • Coordinated staff schedules to optimize coverage during peak hours and manage resources effectively.
  • Collaborated with management to streamline processes and enhance customer service experiences.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Monitored front areas so that questions could be promptly addressed.

Education

High School Diploma -

Reseda High School
Reseda, CA
06-1994

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Team Training
  • Customer relations
  • Warehouse operations
  • Delegation
  • Employee engagement
  • Team leadership
  • Employee supervision

Accomplishments

95% achieve on great customer service, Top performer in fulfillment, receiving and unloading a truck on time with my team.

Languages

Spanish
Full Professional

Timeline

Operations Supervisor

Kohl's

High School Diploma -

Reseda High School
Susana Vela