SUSANA TURCIOS
Victorville
Summary
Director-level sales leader with experience managing large-scale territory distribution networks and high-performing teams across the Inland Empire. Proven success driving revenue growth, expanding distribution across national retailers, and executing complex operational transitions. Skilled at KPI analysis, demand forecasting, and field leadership to deliver sustainable growth while maintaining operational efficiency and low product loss.
Overview
11
11
years of professional experience
Work History
Route Sales Director
Flowers Foods
Ontario
10.2023 - Current
- Lead Inland Empire warehouse sales operations overseeing 31 routes and a team of 40 sales representatives.
- Achieved 9.24% territory revenue growth through strategic planning and expanded retail distribution.
- Directed successful transition from independent distributor network to employee-based sales model.
- Expanded product distribution across Walmart, Target, Stater Bros, Kroger, Costco, Sam's Club and independent retailers.
- Analyze KPIs and market trends to forecast demand and maintain stale levels below 9%.
- Partner with senior leadership on operating plans, labor strategy, and budget forecasting.
- Develop field performance through ride-alongs, coaching sessions, and structured reviews.
Client Relations Consultant
U.S. Bank
Hesperia
08.2022 - 10.2023
- Managed consumer and small-business financial portfolios while maintaining strict compliance standards.
- Delivered consultative banking solutions that improved client retention and relationship depth.
- Collaborated cross-functionally to resolve complex service issues and improve customer experience.
- Recognized as the district's top credit card sales performer for six consecutive months.
Store Manager
Victra (Verizon Authorized Retailer)
Hesperia
01.2015 - 12.2021
- Led retail sales operations consistently exceeding 90% sales quota attainment.
- Recruited, trained, and developed team members to increase sales productivity.
- Maintained customer satisfaction scores exceeding 95%.
- Ranked #2 in sales volume among more than 1,500 locations nationwide.
- Managed store inventory, compliance procedures, and operational reporting.
Education
High School -
Etiwanda High School
01-2009
Skills
- Client relationship management
- Sales forecasting
- Inventory control
- Route management
- Team leadership
- Customer service
- Cross-functional collaboration
- Operational compliance
- Public speaking
- Effective communication
- Performance coaching
- Strategic planning
- Market analysis
- Negotiation
Professional Highlights
- Lead distribution operations for 31 sales routes and 40 sales representatives across the Inland Empire.
- Delivered 9.24% territory revenue growth from 09/2024 to 10/2025.
- Expanded distribution across Walmart, Target, Kroger, Costco, Sam's Club, and Stater Bros.
- Successfully executed a major independent distributor to employee model transition.
- Maintained stale levels below 9% through KPI monitoring and forecasting.
- Ranked #1 district credit card sales producer for six consecutive months at U.S. Bank.
- Ranked #2 sales store out of 1,500 locations as Store Manager at Victra Verizon.
Languages
Spanish
Native/ Bilingual
Accomplishments
Top Performer Award 2024 Q2 — Exceeded PY sales target
Timeline
Route Sales Director
Flowers Foods
10.2023 - Current
Client Relations Consultant
U.S. Bank
08.2022 - 10.2023
Store Manager
Victra (Verizon Authorized Retailer)
01.2015 - 12.2021
High School -
Etiwanda High School