SUSANA SENG SAN
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
9
9
years of professional experience
Work History
SALES ENGINEER
INDIGO ENERGY
Yangon, Yangon
10.2023 - 11.2023
- Generated new leads through cold calling, social media outreach and attending industry events.
- Arranged and attended meetings with different industries such as garment, food and beverages, plastics box production, paper production, seafood exporting and food production industries such as rice and oil mills, hospitals.
- Conducted market research to identify emerging trends and opportunities for growth, informing product development strategies.
- Prepared for customized proposals that demonstrated clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Streamlined sales processes by implementing CRM systems for efficient tracking of customers interactions, resulting in better time management and productivity.
- Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
- Analyzed market trends, competitor performance and product strengths.
BUSINESS DEVELOPER
AIESEC
Yangon, Yangon
02.2023 - 08.2023
- Built strong relationships with key clients for improved customer satisfaction and long-term partnerships.
- Collaborated with cross-functional teams for the successful completion of complex projects within set deadlines.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated, prepared, and signed contracts with clients.
Customer Service Assistant
AYEYARWADDY ALLIANCE GROUP
Myitkyina, Kachin
02.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquires and resolving issues.
- Assisted customers with product selection and explained which products were suited with their budgets and what kinds of services and products the AAG is offered to customers.
- Maintained accurate records of customer interactions and inputting data into CRM systems for tracking purposes.
- Contacted with suppliers such as cement, steel, aluminum for ordering processes and gave updated information to customers.
- Responded proactively and positively to rapid change according to customer concerns, demonstrating empathy and resolving problems swiftly.
Customer Service Assistant
JINGHPAW KASA PRESS
Myitkyina, Kachin
04.2015 - 10.2015
- Worked on customer and authors inquires.
- Solved and managed the complaints effectively and offering solutions that exceeded expectations that came from different people.
- Assisted for ordering processes about books and newspapers (especially the books and newspaper were about the religion) as this press was operated under the control of religious association.
- Participated team meetings to share ideas for improvement and stay informed about the updates of the work.
- Collaborated with other department guarantee customer satisfaction, collected customer feedback and maintain to updated the information regarding status of current orders.
Education
Ontario College Diploma - Building Systems Engineering
Seneca College of Applied Arts And Technology
North York, ON05.2025
Undergraduate - Civil Engineering
Technological University
Myitkyina, Kachin State, Myanmar10.2022
High School Diploma -
No (3) Basic Education High School
Dagon Township, Yangon, Myanmar03.2015
Skills
- Technical Consulting
- Consultative Sales Techniques
- Customer Management
- Computing
- Interpersonal
Languages
Burmese
Native or Bilingual
English
Professional Working
German
Elementary
Additional Information
- As a sales engineer at Indigo Energy, I got three big projects from rice mill, oil production and garment factory which exported to European countries. Indigo is one of the solar servicing companies from Myanmar and I worked there at the end of October and resigned at the start of December because I got my visa approved in the last week of November and moved to Canada at December.
- For certification, I had certificates in personal branding, creative problem solving and outstanding business plan.
- For education, I studied civil engineering in my home country but, the current conditions of my country stopped my learning and urged to pursue a degree in Canada. I am also interested in volunteering jobs, therefore, I volunteered in various organizations in Myanmar and worked for them and most of the organizations missions are aligned to SDG goals.
Timeline
SALES ENGINEER
INDIGO ENERGY
10.2023 - 11.2023
BUSINESS DEVELOPER
AIESEC
02.2023 - 08.2023
Customer Service Assistant
AYEYARWADDY ALLIANCE GROUP
02.2021 - 08.2023
Customer Service Assistant
JINGHPAW KASA PRESS
04.2015 - 10.2015
Ontario College Diploma - Building Systems Engineering
Seneca College of Applied Arts And Technology
Undergraduate - Civil Engineering
Technological University
High School Diploma -
No (3) Basic Education High School
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