SUSANA RIVAS RODRIGUEZ
Windsor,ON
Summary
Peruvian professional with a solid background in International Relations and International Business. Proven leader with strong adaptability, excellent communication skills, and keen international awareness. Recognized for proactive problem-solving and effective collaboration in diverse work environments. Committed to enhancing customer experiences and achieving organizational objectives through teamwork and strategic planning.
Overview
4
4
years of professional experience
Work History
Game Experience Associate
Just Play
02.2023 - 09.2024
- Customer Satisfaction Measurement: Implemented methods to assess and enhance customer satisfaction.
- Multichannel Customer Support: Addressed inquiries via phone, email, and chat, resolving issues effectively.
- Customer Database Management: Maintained and analyzed databases to identify trends and opportunities.
- CRM Management: Managed CRM tools to improve customer relationships and retention.
Interpreter
Interpretia
08.2022 - 02.2023
- High-Volume Communication: Managed 30+ phone calls and emails daily.
- Customer Experience Focus: Ensured positive service experiences by addressing customer needs.
- Team Scheduling: Developed schedules to achieve monthly objectives.
- Advanced English Proficiency: Utilized strong English skills in all communications.
Operations Coordinator
Dargui Intercambios
09.2021 - 08.2022
- Customer Reception: Managed front desk and switchboard operations.
- Activity Coordination: Scheduled and executed group activities to achieve goals.
- High-Volume Communication: Handled 20+ phone calls and emails daily.
- Consulting Services: Supported and followed up with program applicants.
- CRM Management: Utilized CRM Sirena for managing prospects and applicants.
LATAM Project Coordination
Centro Iberoamericano de Estudios Internacionales
07.2020 - 07.2021
- Research Oversight: Monitored research activities and created capsules on international relations, security, and trade.
- Content Creation: Wrote articles and blog posts for the Foundation's website and virtual magazine.
- Questionnaire Design: Developed questionnaires based on research findings.
Education
Bachelor of Arts - International Relations
Universidad San Ignacio De Loyola
Lima, Peru12.2021
Bachelor of Arts - International Business
San Ignacio University
Miami, U.S.A12.2021
Skills
- Leadership & Teamwork: Proactive leader and collaborative team player
- Communication: Strong language and communication skills; optimistic and creative thinker
- International Awareness: Knowledgeable about global issues and cultural dynamics
- Adaptability: Quick to adjust to new challenges and environments
- CRM & Customer Support: Zendesk, CRM Sirena, Zoho Desk, Genesys
- Remote Collaboration: Amazon Work Spaces, Google Meet, Zoom, Slack, Calendly
Languages
English
Full Professional
French
Professional Working
Spanish
Native or Bilingual
Timeline
Game Experience Associate
Just Play
02.2023 - 09.2024
Interpreter
Interpretia
08.2022 - 02.2023
Operations Coordinator
Dargui Intercambios
09.2021 - 08.2022
LATAM Project Coordination
Centro Iberoamericano de Estudios Internacionales
07.2020 - 07.2021
Bachelor of Arts - International Relations
Universidad San Ignacio De Loyola
Bachelor of Arts - International Business
San Ignacio University
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